What are the responsibilities and job description for the Staffing Office Coordinator position at Prolink?
Company Overview
ProLink is a workforce solutions and staffing company headquartered in Cincinnati, Ohio. We are currently supporting a health system in Eastern Standard Time zone that is partnering with Prolink to support its Central Staffing Office operations.
This role will be based at our headquarters located at 4600 Montgomery Road and will support a 24/7 call center environment responsible for handling staffing requests and employee call-offs.
Key responsibilities include:
- Answering inbound calls related to staffing and scheduling needs
- Communicating professionally via phone, video calls (Zoom/Teams), and email with hospital staff
- Documenting call-offs, shift requests, and shift pickups within the hospital UKG/Kronos Timekeeping and HRIS system
- Providing timely and accurate customer service support in a fast-paced environment
- Updating UKG/Kronos with staff schedule changes, to ensure accuracy of schedule.
- Entering staff schedule changes in UKG/Kronos platform.
Candidates pursuing a healthcare degree, as well as candidates with prior healthcare experience, customer service, and/or call center experience are especially encouraged to apply. Individuals currently pursuing a degree in nursing or another healthcare-related field are a great fit for this opportunity due to the exposure to hospital operations, staffing, and healthcare communication. Experience working within Microsoft systems is required. Experience working within UKG/Kronos and/or HRIS platforms is highly preferred.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.