Sr. Onboarding & Credentialing Specialist (2026-3218)

COMPANY PROFILE

Prolink is a premier workforce solutions organization, fulfilling comprehensive staffing, technology, culture, data, and talent experience needs throughout the United States. As a people-centric and results-driven business, we strive to provide a world-class experience to every member of the Prolink Family — our clients, external talent, and internal team. We are committed to intentional connectivity and an energy-positive culture to ensure every member of the Prolink Family has the opportunity to succeed personally, professionally, and financially today and tomorrow.

JOB SUMMARY

The Senior Onboarding & Credentialing Specialist position is within Prolink's Compliance department and partners with key stakeholders to complete onboarding activities for designated external talent.

RESPONSIBILITIES

• Prepare pre-employment paperwork
• Collect and maintain compliance documentation for all external employees, including I-9 verification, copies of ID’s, immunization records and certifications
• Complete drug testing and background check compliance
• Run and educate on Compliance Onboarding link ups
• Add and ensure accuracy when adding credentials into Bullhorn front office
• Ensuring all proper documentation is added into Bullhorn and eFile
• Handle confidential information on a regular basis such as personal information
• Responsible for complete and monitor compliance prior to an employee beginning a scheduled assignment
• Responsible for managing and distributing workload from the compliance inbox
• Ensure the team understands all client and regulatory requirements, effectively communicate policies and procedures, and partner in the development of new policies and processes
• Work with internal employees, external talent and clients as needed to resolved escalated issues
• Partner with the Compliance Manager on background check and drug screen process improvement and on background adjudication
• Ensure any new client checklists are added into the correspondence client requirements file
• Assist the expiring credentials team with any issues that may arise
• Work with the team to establish positive and productive partnerships with internal employees and a strong focus on providing a positive onboarding experience for external talent
• Serve as a role model for positive partnerships
• Perform other related duties as assigned

REQUIREMENTS

• 2 years of experience in a related field
• Excellent communication, business writing, and customer service skills
• Able to professionally manage confidential and sensitive information
• Able to perform compliance duties work across multiple divisions
• Strong motivation, detail-orientation, visual attention, manual dexterity, integrity, and perseverance
• Able to be flexible and adaptable to meet tight deadlines, deliver results, and quickly pivot based on shifting priorities in a fast-paced work environment
• Able to use a variety of business or technical programs to complete tasks
• High level of integrity, motivation, accountability, perseverance, and alignment with Prolink’s values

PREFERENCES

Candidates with additional and relevant experience, education, licensing, or certification beyond the role’s requirements and/or specific to the nature of Prolink’s business will be given additional consideration in the candidate selection process. If all minimum requirements are met, candidates with unique and/or diverse qualifications will also be given additional consideration.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by federal, state, or local law.