What are the responsibilities and job description for the Senior Desktop Support Specialist position at Prolim Global?
PROLIM Global Corporation (www.prolim.com) is currently seeking Senior Desktop Support Specialist for location Phoenix, Arizona, United States for one of our Top clients.
Job Description:
- A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
- 15 credit hours in computer science or a related field.
- An equivalent combination of related experience and education may be considered.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
- The successful candidate must pass a Federal background check.
- Only the highest qualified candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
- Candidate should be able to safely lift 50 pounds.
- Must possess and maintain a valid Arizona driver’s license with a clean record.
- Accurate color perception is required to safely work with electrical wiring.
PREFERRED QUALIFICATIONS – The job requirements listed above, plus:
- A bachelor’s degree in computer science, or a relevant field.
- A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800 mobile devices in a networked environment.
- Proficient in Service Now helpdesk ticketing system.
- Experience in Intune and Workspace One MDM environments.
- Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.
Apply online for immediate consideration, please send your updated resume, and contact info via email praful.salunkey@prolim.com
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
