IT Helpdesk

Job Title: IT Service Desk Analyst / End User Support Analyst

Location: Queens Village, NY
Duration: 6 Months (Possible Extension)
Work Schedule: 24×7 Rotational Shifts

Job Description

We are seeking an experienced IT Service Desk Analyst with strong end-user support skills to join our team in Queens Village, NY. This role requires hands-on technical expertise, excellent customer service, and the ability to support critical airport operations in a fast-paced environment. The ideal candidate will have 4–6 years of experience troubleshooting end-user devices and managing incidents through ITSM platforms.

This position is 100% onsite and requires mobility within the airport terminal to inspect devices, resolve issues, and support users across multiple disciplines.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, scanners, and other end-user hardware.
• Troubleshoot issues related to network components including routers, switches, wireless access points, and firewalls.
• Handle and resolve incidents through an ITSM ticketing platform, ensuring timely response and resolution.
• Support end users at a single onsite airport location, requiring regular walking to inspect and troubleshoot devices.
• Install, configure, and relocate IT equipment such as laptops, desktops, docking stations, and cables.
• Maintain accurate documentation including troubleshooting guides, SOPs, and installation manuals.
• Deliver high-quality customer service and communicate effectively with users, peers, and technical teams.
• Work in a 24×7 rotational shift environment, including nights, weekends, and holidays as required.

Required Qualifications

• 4–6 years of IT Service Desk / End User Support experience.
• Strong knowledge of troubleshooting Windows desktops, laptops, and mobile devices.
• Hands-on experience with printers, scanners, and related peripherals.
• Basic understanding of network devices (routers, switches, WAPs, firewalls).
• Experience working with ITSM systems for incident management.
• Excellent analytical, problem-solving, and communication skills.
• Ability to walk throughout the airport terminal and carry/install devices and equipment.
• Flexibility to work in rotational 24×7 shifts.

Job Type: Contract

Pay: $24.70 - $29.75 per hour

Expected hours: 40 per week

Application Question(s):

• Do you have 4–6 years of IT Service Desk or End-User Support experience troubleshooting desktops, laptops, mobile devices, and printers?
• Are you comfortable working in a 24×7 rotational shift and supporting an onsite airport environment that requires walking across the terminal?
• Do you have hands-on experience with basic networking devices such as routers, switches, wireless access points, and firewalls?

Work Location: In person

Salary : $25 - $30