Lead – Endpoint Management

Lead – Endpoint Mgmt

Location: Plano, TX

What you’ll be doing 

1. Mobile Device Management (MDM):

• Manage mobile devices to enhance customer experience, ensure compliance, and support production applications.
• Oversee application support through SOTI and Intune, ensuring seamless integration and functionality.
• Coordinate app device refresh cycles and conduct thorough testing of new devices and operating systems.
• Lead beta testing initiatives for new devices and OS versions, gathering feedback for improvements.
• Implement app data and device protection management strategies to safeguard sensitive information.
• Manage license procurement and compliance for all mobile applications and devices.
• Explore and implement generative AI solutions to automate and enhance MDM processes, improving efficiency and user experience.
• Develop AI-driven insights and analytics to inform decision-making related to mobile device management and application support.
• Collaborate with cross-functional teams to identify opportunities for AI integration in MDM workflows and processes.
• Stay updated on industry trends and advancements in mobile device management and generative AI technologies.
• Proactively identify areas for improvement within existing MDM processes and propose innovative solutions.
• Conduct training sessions and workshops to educate team members on best practices and new technologies related to MDM and generative AI.

1. Compute and Peripheral Device Standards:

• Establish and maintain device standards, including configurations for operating systems (iOS, Windows, Linux, etc.), browsers, and group policies to ensure optimal performance and security.
• Explore and implement generative AI solutions to automate and enhance device management processes, improving efficiency and decision-making.
• Implement Modern Organizational Units (OUs) and Windows Local Administrator Password Solution (LAPS) for enhanced security.
• Manage model changes and vendor transitions to ensure alignment with business requirements.
• Define desktop and laptop standards, including image production change validations and removal of non-supported operating systems.
• Oversee client group policy management to ensure compliance with organizational standards.
• Develop AI-driven insights and analytics to inform device standardization and compliance efforts.
• Collaborate with IT teams to identify opportunities for AI integration in device management workflows.
• Stay updated on industry trends and advancements in device management and generative AI technologies.

1. Wireless Telecom Management:

• Collaborate with telecom carriers to manage costs and deliver high-quality products and services.
• Explore and implement generative AI solutions to analyze telecom data, providing insights that inform decision-making and strategy.
• Set corporate phone standards and reconcile discrepancies in user information and billing.
• Identify and remove “zero usage” lines to optimize telecom expenses.
• Automate telecom processes to enhance efficiency and accuracy.
• Manage monthly invoice payments and dispute erroneous charges with telecom vendors.
• Lead corporate phone refresh initiatives and engage in carrier contract discussions with Procurement and Vendor Management Office (VMO).

1. Device Management:

• Oversee Windows device management using SCCM (On-Premises) and Intune (Cloud), ensuring devices perform optimally and remain secure.
• Manage Mac device lifecycle using Jamf, developing and enforcing standards and best practices.
• Lead the creation and maintenance of device images for new hardware models across Windows, Linux, and other platforms, ensuring compatibility and performance.
• Conduct comprehensive hardware and software inventory reporting to maintain accurate asset records.
• Manage Windows system upgrades, including drivers, firmware, and BIOS updates, to uphold system integrity.
• Implement and manage Intune Autopilot configurations for laptop provisioning and oversee software packaging and deployment processes.
• Drive automation initiatives to streamline device management workflows, reduce manual effort, and improve operational efficiency.
• Collaborate with cross-functional teams to integrate AI capabilities into device management processes.

1. Enterprise Printing:

• Configure and support secure printing solutions with multi-functional devices (Canon MFDs) across office locations.
• Oversee image capture secure print solutions for R&D locations, ensuring compliance and security.
• Manage the maintenance of warehouse printers through Peak Technologies, ensuring operational efficiency.
• Migrate all copper fax lines on MFDs to RightFax solutions to modernize communication processes.
• Handle monthly invoice payments for Canon and Peak Technologies, ensuring budget adherence.
• Lead MFD refresh ordering and new printer setup at expansion locations.
• Provide software support for iWSAM (R&D) to ensure seamless printing operations.