What are the responsibilities and job description for the Desktop Technician position at PROLIM Corporation?
PROLIM Global Corporation (www.prolim.com) is hiring a Desktop Technician in Phoenix, Arizona, United States.
Job Description
This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.
NOTE: Must possess and maintain a valid Arizona driver’s license with a clean record. The successful candidate must pass a federal background check.
Responsibilities:
- Responding to helpdesk tickets in a large enterprise environment.
- Installing and maintaining desktop computer and server hardware and software.
- Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
- Performing installation and patching of Windows operating systems.
- Submitting weekly status reports to supervisor.
- Support large conference room Audio/Visual equipment.
- Mobile device support including working understanding of mobile device management tools.
- Preparing workstation and laptop images and deployment of devices.
- Participate in afterhours/weekends on call rotation.
- Support Audio/Video conferencing equipment.
Qualification and Skills:
- A minimum of three (3) years’ experience providing technical support to end users.
- One year of Active Directory experience.
- Experience with ServiceNow ticketing software.
- Experience with Tanium or Workspace One MDM.
- Experience providing technical support for Microsoft Windows and Office in a network environment.
- Experience with preventive maintenance and procedures of workstations and laptops
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system specifications and design.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
Apply online for immediate consideration, please send your updated resume, and contact info via email to praful.salunkey@prolim.com
About PROLIM Global Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.