What are the responsibilities and job description for the Ecommerce Customer Service Representative position at PROLIGHTING?
PROLIGHTING, a leading online lighting supply company, is seeking a driven and passionate Customer Service Representative to join our team. We offer a wide range of innovative, high-quality lighting products to professionals in the trade, design & building industry along with end users. We pride ourselves on exceptional customer service, industry expertise, and delivering tailored solutions.
Job Duties Include:
- Answering customer service phone calls, live chats, and emails from customers and suppliers
- Following up with customers and suppliers via email, phone, and live chat
- Quoting inventory, lead-time, and pricing data to customers
- Working cross-functionally with sales, product, marketing, and operations teams
- Managing customer inquiries, resolving issues, and ensuring exceptional shopping experiences
- Creating/updating supplier POs
- Updating customer orders with tracking, backorders, etc.
- Order fulfillment, process drop shipments as needed
Job Skills:
- Servant/hospitality mentality
- Ability to view every customer interaction as a sales opportunity
- Strong written and spoken communication skills (email, phone, chat)
- A positive attitude and positive voice
- Ability to manage multiple projects simultaneously
- Ability to remain calm and thrive while multi-tasking
- Knowledge of electrical/lighting/mechanics preferred but not required
- Knowledge of G Suite
- Experience with Microsoft Excel
- Experience with CRMs and e-commerce platforms
- Familiarity with Magento, Shipstation, Slack, Monday.com, Livechat Inc, Finale Inventory
- Health Care Plan (Medical, Dental & Vision)
- 401K
- Paid Time Off (Vacation, Sick & Public Holidays)
Our Core Values:
- Desire to Grow
- Professionalism Always
- Understand the Customer’s Needs
- Attitude is Everything
- Be Vocal & Willing to Adapt
Why Join Us?
At PROLIGHTING, we value our team members and offer a comprehensive benefits package, including health insurance, retirement plans, and an employee discount. If you're looking for a dynamic and exciting work environment where you can contribute your skills and ideas, we invite you to join our team!
Here are a few reasons why you should consider joining us:
- Opportunity for Growth: As a mid-size e-commerce business, we offer a unique opportunity for personal and professional growth. You'll have the chance to take on new challenges, expand your skill set, and significantly impact the company's success.
- Collaborative Work Culture: We foster a collaborative work culture that values teamwork, open communication, and innovation.
- Entrepreneurial Environment: We embrace an entrepreneurial spirit and encourage our employees to think creatively, take ownership of their work, and explore new ideas.