What are the responsibilities and job description for the Help Desk Technician Intern position at Prolific?
Prolific is looking for a tech-savvy part-time help desk intern responsible for providing technical assistance with computer systems, networking equipment, SaaS applications, and computer software. As a help desk technician, you are responsible for responding to email, chat, and phone inquiries and offering technical support to employees across the Prolific family of brands.
A successful help desk technician should be passionate about technology and well versed in macOS environments. You should have excellent interpersonal and communication skills, and love working directly with people to solve challenging problems.
Friendly people, fun offices, and incredible clients make it enjoyable to come to work at Prolific. Learn more about Prolific at prolificHQ.com.
Primary Responsibilities
- Respond to all inbound help desk tickets in a timely manner
- Provide excellent customer service
- Document service interactions and ticket resolutions
- Configure, set up, maintain, and troubleshoot computer systems, hardware, and software
- Diagnose and repair computer issues
- Diagnose and repair SaaS account issues
- Training computer users
- Manage device inventory
- Maintain the technology in our Indianapolis, IN office (On-site)
- Maintain the technology in all our additional offices (Remote)
The responsibilities are many, various, and not limited to those listed above.
Requirements:
- Must have experience using macOS computers
- 85% macOS / 15% Windows
- Proficiency with Windows 10 / 11 computers
- Excellent oral and written communication skills; highly professional demeanor
- Excellent problem-solving skills
- Strong attention to detail
- Willingness to learn
- Ability to diagnose and resolve basic computer related technical issues
Additional Skills:
While not required, understanding in the following skills is a plus:
- Experience with Office 365 administration
- Experience with networking administration
Part-Time Hours:
This is a part-time, in-person internship. Expected 20 hours per week, generally on Mondays, Tuesdays, and Thursdays.
Applicant Note: This is an downtown Indianapolis-based position. You must live within driving distance of the Prolific office to be considered for the role. Free parking is provided.