Front Desk Associate (Weekends and Night Availability Required)

POSITION OVERVIEW

Front Desk Associates are responsible for greeting and checking in guests, verifying IDs, alerting all guests of any marketing promos, and maintaining security and Mass CCC Compliance within the Prolific Cannabis dispensing location.

There are some essential qualifications for this position that include, but are not limited to; a passion for the plant, a desire to expand product knowledge, high-quality customer service, and respect for compliance and security. Front desk associates will be expected to verify customer ID cards and answer questions regarding promotions. Front Desk Associates will be responsible for understanding the company's promos, making sure guests' accounts are complete and accurate, and that everyone in checkin area and in the front of the building are complying with Mass CCC regulations. Since cannabis is a highly regulated industry, it is essential that Front Desk associates compliantly and accurately verify IDs and that guests are 21 . The role and responsibilities of all Front Desk Associates will be overseen by the General Manager and their leadership team: Inventory Manager, Assistant Manager, and/or Sales Floor Leads.

GENERAL RESPONSIBILITIES

• Customer service and advanced communication skills
• Maintain a friendly, positive, and outgoing demeanor while interacting with guests
• Develop a comprehensive knowledge of cannabis relating to Adult-Use consumers and relevant regulations
• Understanding and execution; proper guest identification, confidentiality, and privacy
• Understanding and execution; proper anti-diversion tactics
• Hold safety and security to a high standard
• Daily dispensary operating tasks: cleaning, organizing, auditing, and performing other duties as assigned
• Positively contribute to the organization and the ideals set forth by Prolific Cannabis

QUALIFICATIONS

• At least 21 years of age and legally authorized to work in the US; state required
• Ability to pass a CORI background check; state required
• Ability to adapt to frequent and essential business changes
• Customer service experience preferred
• Must be a reliable and dependable applicant
• Heightened attention to detail
• Ability to quickly learn procedures, acquire cannabis product knowledge, and apply the knowledge in the workplace
• Excellent listening, communication, and organizational skills
• Ability to effectively communicate with customers, fellow employees, and managers
• A desire to help others, people-oriented, team-oriented perspectives within the workplace
• Must be able to thrive as an individual employee but also work well with others
• Ability to remain calm and organized in high-volume sales scenarios
• Ability to have a flexible schedule; open availability required (nights, weekends, holidays)
• Ability to utilize a computer (POS system, email, etc) and other necessary technology (printers, copy machines, barcode scanners, etc) to complete sales-related tasks
• Ability to stand for long periods (up to 11-hour shifts) and lift up to 30 lbs
• Bending and crouching will be a repetitive movement on the sales floor
• Ability to work on-site in person, this is a non-remote position

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $15 - $17