Application Engineer - Louisiana Region

JOB SUMMARY

The Application Engineer drives the sales process, working in conjunction with the Field Service Sales team as the "Go-To" person for selling custom engineered to order type service(s). This role identifies technical issues to assure complete customer satisfaction through all stages of the sales process.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Lead regional commercial activity and sales support to achieve specific business goals with highest priority placed on Orders Entered to fulfill capacity available and Contribution Margin objectives
• Build and maintain strong relationships with customers to ensure ongoing customer satisfaction
• Works together with Sales, Order Handling & Project Management to ensure improving/ongoing customer satisfaction
• Obtain supporting pricing and cost elements required to fulfill bid requirements.
• Maintain active directory of sub suppliers for bid support elements
• Provide product specifications, technical support/troubleshooting, and price quotations in a timely manner to existing customers while proactively seeking and pursuing potential new clients for continued growth.
• Attend customer visits at customer locations to discuss business opportunities and/or to review specific project(s). This may include job walks, update on company capabilities and new service or product offerings.
• Maintain up to date contracts for accounts within assigned territory
• Interface with other departments and stakeholders within Service, Components, Prolec-GE Waukesha, Inc., outside sales representatives regarding day-to-day sales items.
• Responsible for developing and preserving pricing in assigned territory.
• Compile and report on assigned territory competitive feedback & bid feedback.
• Sales follow-up on previously submitted sales quotations and requests from new customer(s).
• Sales follow-up on completed service activities and recommended future actions.
• Generate regional analytical reports for staff and to support commercial review meetings.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent communication skills
• Strategic thinker with relationship building skills
• Problem solver mentality; strong analytical and decision-making skills
• Well organized with exceptional written, verbal and formal presentation skills
• Ability to deal with and influencing internal and external customers in a professional and positive manner
• Ability to motivate stakeholders to achieve extra-ordinary results through teamwork
• Ability to execute bidding/proposal preparation and the ability to read and understand bid/proposal specification, both from a technical and commercial perspective, including interpretation of contractual terms and conditions
• Ability to work in an industrial manufacturing environment with long lead-time, engineered-to-order product
• Knowledge of engineering project management

EDUCATION AND EXPERIENCE

Required Education / Experience

• Bachelor's degree in engineering, Electrical or Mechanical preferred.
• 3-5 years of customer facing sales roles
• ERP Experience (SAP, SalesForce, etc.)

Preferred Education / Experience

• 5-10 years of related experience in a customer facing marketing and/or sales role
• Strong knowledge of the electric power industry

ADDITIONAL INFORMATION

Key Working Relationships

Functional Leaders: Engineering, Human Resources, Sales Operations, Sourcing, Operations

Physical Demands

Must be able to sit and stand for extended periods of time. Ability to walk on an uneven/gravel ground.

Working Conditions

Shopfloor, remote and office environment with up to 25% travel.

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.