What are the responsibilities and job description for the Desktop Support Technician position at ProKatchers LLC?
Job Title : Desktop Technician / Desktop Support Technician
Location : Clark, NJ 07066
Duration : 12 Months
Shift Details : On-Site
Description:
We are seeking an experienced and customer-focused Desktop Support Analyst where you’ll be the main IT contact for employees at an on-site IT kiosk. You’ll provide hands-on support and solve technical issues while delivering a great customer experience.
What You’ll Be Doing:
- Provide face-to-face IT support for walk-in employees
- Troubleshoot hardware, software, and connectivity issues
- Set up and configure laptops, desktops, mobile devices, and AV equipment
- Support tools like Windows, Mac, Office 365, Teams, Adobe
- Manage user accounts (Active Directory / O365)
- Handle and track issues using ServiceNow ticketing system
- Support conference room tech, printers, and network basics
- Act as a go-to person for Level 1 team escalation and mentoring
What We’re Looking For:
- 3–5 years of desktop support experience (Level 2 preferred)
- Strong knowledge of Windows, Mac, and Office 365
- Experience with ServiceNow or similar ticketing tools
- Good understanding of basic networking (Wi-Fi, TCP/IP)
- Someone who is customer-focused, patient, and communicates clearly
- Organized and able to handle multiple issues in a fast-paced environment