What are the responsibilities and job description for the Workforce Development Performance Analyst position at projectrenewal?
Project Renewal is a leading nonprofit organization with a mission to build supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of over 950 and an annual budget of $82 million, Project Renewal is one of the largest social service nonprofits in New York City.
Position Description
Title: Workforce Development Performance Analyst
Program: Program Evaluation and Quality Assurance (PEQA)
Salary: $75,000
Program Description
The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages the organization’s systems of performance measurement, quality assurance, and continuous improvement. PEQA strengthens the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality, efficiency, and impact of our workforce development programs and operations. The department supports leadership in managing toward high performance and data‑informed decision‑making.
Overall Responsibilities
Under the general direction of the Director of Performance Measurement & Monitoring in close collaboration with workforce development leadership, the Workforce Development Performance Analyst supports workforce development programs by developing systems, tools, and insights that enhance program effectiveness and drive continuous quality improvement. The analyst collaborates closely with program leadership, frontline staff, and the PEQA team to ensure accurate performance measurement, strong data integrity, and actionable reporting that supports strategic and operational decision‑making.
Essential Duties and Responsibilities
The essential duties of the Workforce Development Performance Analyst include, but are not limited to, the following activities:
Data Analysis & Performance Measurement
- Support analytical and quantitative needs across workforce development programs, including metric development, performance tracking, and evaluation of program effectiveness.
- Develop and refine key performance indicators related to job placement, retention, training completion, employer engagement, and participant demographics.
- Analyze participant outcomes and program trends to identify opportunities for improvement and inform strategic planning.
- Design and develop interactive dashboards and recurring monitoring reports in Power BI.
- Create data models and queries to support reporting needs such as participant progress, employer engagement, and contract compliance.
Salesforce Data Management & Reporting
- Serve as a Salesforce subject‑matter expert, supporting data structure, workflows, reporting, and dashboard creation.
- Collaborate with program and PEQA teams to optimize configurations, ensure data integrity, and improve user experience.
- Build and automate Salesforce reports and dashboards for real‑time performance monitoring.
Quality Assurance, Training & Capacity Building
- Conduct data integrity reviews and support staff in strengthening data collection practices and workflow efficiency.
- Aggregate and analyze participant and employer feedback to identify service quality improvement opportunities.
- Build staff capacity and understanding around data literacy, Salesforce usage, performance measurement, and evaluation practices.
Other Duties
- Perform additional responsibilities as assigned to support PEQA and organizational goals.
Qualifications / Skills
- Strong analytical skills with the ability to organize, analyze, and interpret quantitative data with accuracy and attention to detail.
- Experience with Salesforce required, including reporting, data management, and workflow optimization.
- Experience with data visualization tools required (Power BI strongly preferred).
- Knowledge of relational databases, data modeling, and information design.
- Excellent communication skills, with the ability to translate complex data concepts into clear, non‑technical language.
- Exceptional attention to detail and strong organizational skills.
- Experience with SQL or Python preferred.
Education and Experience Requirements
- Master’s degree in a related field preferred, or Bachelor’s degree with a minimum of three years’ experience in workforce development, human services, program evaluation, or related fields.
Salary : $75,000