What are the responsibilities and job description for the Client Account Project Manager — Google Ad Grant Client Success position at Project World Impact?
About the Role
We’re looking for someone who thrives in client-facing work and genuinely enjoys helping organizations succeed.
You’ll work directly with nonprofits using our Google Ad Grant services. You’ll act as their go-to person — guiding them, answering questions, and helping them understand how their campaigns are performing and improving.
This role sits at the intersection of client relationships, digital marketing, and growth strategy.
What You’ll Be Doing
1. Client Partnership & Communication
- Serve as the main contact for assigned nonprofit clients
- Lead virtual meetings to review performance and next steps
- Keep clients informed, supported, and confident in the work being done
- Proactively address questions, concerns, and opportunities
2. Growth & Retention
- Identify ways to expand services and support client goals
- Contribute to proposals or conversations with prospective clients
- Help strengthen long-term client relationships
3. Performance & Insights
- Share clear, easy-to-understand reports with key metrics
- Monitor campaign performance and identify improvements
- Translate data into recommendations that drive results
What We’re Looking For
- Strong communicator who can build trust quickly
- Comfortable leading video calls and presenting information
- Organized and able to manage multiple client relationships at once
- Able to think strategically and solve problems independently
- Interest or experience in digital marketing is a plus
Experience
- 2 years in a client-facing or account management role (required)
- Exposure to sales or client growth conversations (preferred)
- Experience with digital marketing tools or platforms (preferred)
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why are you interested in working at Project World Impact?
Experience:
- Customer relationship management: 1 year (Required)
- Sales: 1 year (Preferred)
- Digital marketing: 1 year (Preferred)
Ability to Commute:
- Saint Charles, IL 60174 (Required)
Work Location: In person
Salary : $40,000 - $50,000