Member Sales

Benefits:

• Bonus based on performance
• Training & development
• Wellness resources
  
  
  

Location: Project Wellbeing – Las Vegas, NV

Reports To: Chief Marketing Officer / VP

Classification: Full-Time, In-Person M-f 9am-6pm, Nights and Weekends Available by appointment.

Compensation Range:

• Experienced: $55,000 Base / Commissions
• Entry-Level: $45,000 Base / Commissions
  
  
  

About Project Wellbeing

Project Wellbeing is a luxury human performance and wellness center serving athletes, founders, executives, and high-performing individuals. We combine advanced testing, performance training, and recovery modalities in a single, high-touch environment focused on measurable results.

We are expanding our membership base from :137 to 240 and are hiring a Member Sales (MS) to help lead that growth.

Role Summary

The Member Sales is responsible for converting qualified leads into the right membership and service pathway at Project Wellbeing.

You’ll own the front end of the sales pipeline—from first contact to closed membership—and drive additional revenue through carefully matched add-on services (testing, PT, medical, recovery, etc.).

This role is consultative, not pushy: you’ll educate, ask the right questions, and guide people into programs that truly fit their goals.

You own: lead → tour/consultation → membership add-ons.

You do not own: long-term retention, renewals, or service delivery (handled by operations/CS).

Key Responsibilities2. Tour & Consultation Sales3. Membership Sales (Primary KPI) 5. Existing Client Check-Ins, Renewals & Protocol Continuation

• Lead Management & Follow-Up
• Respond quickly and professionally to new leads from ads, website, referrals, and walk-ins.
• Qualify leads based on goals, budget, and fit for Performance vs. Vitality membership.
• Maintain a consistent follow-up rhythm via phone, SMS, email, and in-person touchpoints.
• Host facility tours and structured consultations that showcase the gym, testing, and vitality services.
• Ask targeted questions to understand goals (performance, recovery, longevity, general wellness).
• Clearly explain the difference between Performance and Vitality memberships and recommend the right option.
• Convert qualified leads into:
• New Performance and Vitality memberships
• Upgrades (Performance → Vitality)
• Reactivations (returning after 90 days)
• Hit or exceed core conversion expectations:
• Lead → Membership: :15%
• Tour → Membership: :30%
• Add-On Revenue & Service Matching
• Identify opportunities to add value with non-membership services, such as:
• Medical / functional health services
• Advanced lab testing panels
• PT packages
• Massage / bodywork packages
• Hyperbaric packages
• Health Discovery / advanced assessments
• Hit personal monthly add-on targets (aiming toward $20K per month in non-membership revenue you close).
  
  

The Member Sales role also supports ongoing revenue by proactively managing clients who are in active programs. Responsibilities include:

• Monitoring client usage of PT packages, hyperbaric packages, medical/functional health protocols, and testing pathways
• Running weekly audits to identify clients with:
• Low remaining sessions
• Expiring packages
• Required reassessments
• Declining usage or inactivity
• Reaching out to clients to:
• Schedule check-ins
• Recommend renewals or upgrades
• Coordinate next-step protocols with PT or clinical leadership
• Guiding clients through extension or continuation of services
• Documenting all communication and renewal decisions in GoHighLevel
• Ensuring no client “falls off” or becomes inactive without intentional follow-up
• Supporting overall client retention and long-term progression within the PWB ecosystem

This responsibility directly supports monthly add-on revenue targets and ensures clients stay on track with their wellness, performance, and recovery goals.6. Key Performance Indicators (KPIs)

• CRM, Pipeline & Reporting
• Log all leads, tours, outcomes, and follow-ups accurately in the CRM (e.g., GHL / Mindbody).
• Keep pipeline stages current; no “stale” leads sitting without action.
• Complete tasks on time and support clean reporting for leadership.
  
  
  

To be successful in the Member Sales role, the following KPIs must be consistently met. These metrics determine bonus eligibility, performance reviews, and continued employment.

Membership Sales KPIs

• Lead → Membership Conversion: 15%
• Tour → Membership Conversion: 30%
• Monthly Membership: 10–15
• Speed-to-Close Bonuses:
• 10 memberships → $150
• 15 memberships → $250
  
  

Add-On Revenue KPIs

• Personal Monthly Add-On Revenue: $20,000
• Protocol / Package Renewal Rate: 70% continuation
• Weekly outreach to clients with low usage or expiring packages
  
  
  

Call Handling & Responsiveness

• Lead Response Time: Under 10 minutes during business hours
• Inbound Call Answer Rate: 85–90%
• Missed Calls Returned: Within 10 minutes
• Correct routing (sales → sales, service → MS, partnerships → CMO)
  
  
  

Pipeline & Documentation KPIs

• Documentation Accuracy: 100%
• Pipeline Hygiene: 95% correctly staged daily
• Task Completion: 90–95%
• Membership Data Accuracy: 100%
• Sales Tag Accuracy: 100% (required for commission)
  
  
  

Brand Standards & Professionalism

• Consistently use PWB brand voice: confident, expert, warm, professional
• Deliver persona-based tours and sit-down consultations
• Use approved objection-handling frameworks
• Escalate to PT, clinicians, VP, or CMO when appropriate
  
  
  

8. What Success Looks Like

• Cross-Functional Collaboration
• Work closely with front desk, PTs, clinicians, and leadership to ensure a seamless handoff once a member joins.
• Communicate clearly about member expectations so the service team can deliver an exceptional experience.
• Provide feedback from prospects and members to help refine offers, tours, and marketing.
  
  
  

In this role, you’re successful if you:

• Consistently hit or exceed membership goals and add-on revenue targets.
• Keep a clean, well-managed pipeline with no dropped leads.
• Communicate clearly and confidently, representing Project Wellbeing as a high-standard, professional, service-driven brand.
• Help us grow from :137 to 240 members while maintaining the quality and exclusivity of the experience.
  
  
  

To be successful in this role, the Member Sales must maintain high standards in data accuracy, call handling, and lead management. These are non-negotiable expectations and are directly tied to bonus eligibility and continued employment.

• Qualifications
  
  
  

Required:

• 2 years of experience in consultative sales, inside sales, membership sales, or similar role.
• Demonstrated ability to hit sales targets and manage a pipeline.
• Comfortable having structured, professional conversations about health, fitness, and wellness goals.
• Strong communication skills (phone, in-person, written).
• Organized, reliable, and capable of managing multiple leads at different stages.
  
  
  

Preferred:

• Experience in fitness, wellness, performance, or medical environments.
• Familiarity with CRMs (GoHighLevel, Mindbody, etc.).
• Background in high-touch, service-based or luxury brands.
  
  
  

You’ll thrive here if you:

• Like clear targets and accountability.
• Are comfortable talking about premium services and higher-ticket programs.
• Care about helping people commit to better health—not just “closing a sale.