Navigator

Purpose: The goal of the Navigator is to access children, youth, and families in schools to Campus Care program.

Roles and Responsibilities:

Navigation:

• Maintain knowledge, expertise and follow the eligibility, enrollment, and program specification for PVHC, Health Insurance Marketplace (Affordable Care Act – open and special enrollment periods), and Your Texas Benefits to facilitate the selection of plans by clients.

• Follow the Navigation Workflow to access clients to clinical intervention and treatment.

• Register, collect and input client data into a specific clinical database; develop monthly and weekly reports.

• Participate in care coordination and/or case management, helping address barriers to services.

• Provide and track follow-up on health and social service encounters with individuals, families, and/or community groups.

• Connect individuals to other internal and external social services resources and advocate for clients’ basic needs (food, housing, etc.)

• Inform and engage staff and peers about community assets and community challenges.

• Collected and manage daily cash intake and generate daily cash reports.

• Ensure the protection and security of personally identifiable confidential information

professionally and responsibly (HIPAA, FERPA).

• Participate in program quality control meetings with the school setting staff, stakeholders, and the PVHC team.

• Manage patient assistance program, prior authorization, and verification of insurance benefits.

Outreach & Education:

• Identify and engage individual community members, families, groups, and/or partner agencies in school settings for PVHC programs.

• Participate and present at community events such as health fairs, local agencies, coalitions, and partner agencies.

• Prepare and disseminate educational, promotional, or other informational material to support program goals.

• Educate individuals and school community stakeholders about program structure.

• Other duties assigned by supervisor

Education Requirements

• Certification: Community Health Worker/Promotor (a) State of Texas, college credits, or equivalent experience.

• Certification: Certified Application Counselor for the Health Insurance Marketplace program

• Previous work experience in Open Enrollment

• Bilingual 100% (English/Spanish a must)

• Culturally competent in border culture to provide culturally appropriate education and program information to a broad range of audiences.

• Computer, internet, and analytical skills are required. (e.g., technical proficiency in Microsoft PowerPoint, Excel, Word, and Google Docs.)

Preferred Skills

• Advocacy, education, and facilitation skills.

• Strong organizational and professional skills (e.g. attention to detail, balance priorities, and time

management).

• Must be self-directed and require limited oversight in the performance of duties.

• Must possess strong interpersonal and relationship-building skills.

• Strong English and Spanish written and verbal communication, listening, and public speaking skills; must be comfortable presenting to large audiences.

Additional Requirements:

1. Must have a reliable vehicle with current liability insurance and a valid driver’s license.

2. Ability to lift and carry items up to 25 lbs.

3. Ability to follow ethical and legal standards (e.g., HIPAA)

4. Must be able to work non-traditional hours and weekends on occasions.

Pay: $32,240.00 per year

Benefits:

• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off

Work Location: In person

Salary : $32,240