Manager of Ryan White Services

JOB SUMMARY

Under the supervision of the Director of Care Services, the Manager of Ryan White Services serves as the agency’s subject-matter expert for Ryan White HIV/AIDS and 340B programs. Grounded in extensive knowledge of program requirements, service standards, and funding mechanisms, this role works cross-functionally with department directors, program managers, and the Data Manager to ensure full compliance with grant agreements, budgets, policies, and quality standards. Key operational duties include delivering direct client support, leading staff training on intakes, eligibility, and benefits enrollment, reviewing service data for reporting and continuous quality improvement (CQI), and assisting in the development of monthly, quarterly, and annual progress submissions.

Additionally, the Manager is responsible for driving a holistic continuum of care for individuals living with or eligible for services related to HIV/AIDS, STIs, and HCV. As a core member of the leadership team, this position directly supervises Case Managers and Adherence Counselors while fostering strong cross-departmental collaboration. Externally, the Manager of Ryan White Services serves as a community ambassador, establishing and nurturing multi-sector partnerships with funders, peer organizations, and community stakeholders.

Salary Range: $60,000 - $70,000 USD per year

JOB DUTIES

Direct Client Support & Service Delivery

• Provide comprehensive, trauma-informed medical case management to individuals living with HIV/AIDS, STIs, and HCV, assisting with service navigation, care plans, and barrier removal.
• Lead and facilitate client support groups to foster peer connection, treatment adherence, health literacy, and emotional well-being.
• Directly assist clients with navigating, applying for, and maintaining enrollment in AIDS Drug Assistance Program (ADAP), Medicaid, Medicare, Marketplace plans, and other public benefit programs.

Staff Training, Capacity Building & Supervision

• Design and deliver comprehensive onboarding and ongoing training for agency staff on Ryan White intake protocols, recertification workflows, and eligibility documentation.
• Train and mentor staff across programs on how to successfully navigate ADAP, insurance navigation, Medicaid, Medicare, marketplace and off-market health plans, and public benefits enrollment processes for clients.
• Provide direct supervision, guidance, and professional development to Case Managers and Adherence Counselors to ensure high-quality service delivery.

Data, Evaluation & Continuous Quality Improvement (CQI)

• Serve as an active member of the agency’s CQI team, helping establish clinical quality indicators, client outcome measures, and annual CQI plans.
• Monitor Ryan White-funded programs to ensure that all grant deliverables, performance targets, and contractual scopes of work are met or exceeded, and provide compliance updates to agency Directors and the Data Manager.
• Analyze clinical and service data regularly in collaboration with the Data Manager and program Directors to identify service gaps, refine workflows, and drive program enhancements.

Vendor Management, File Audits & Quality Assurance (QA)

• Conduct routine, systematic chart and electronic health record (EHR) file audits to ensure documentation completeness, eligibility verification, and compliance with HRSA/HAB and HOPWA/HOP-V service standards.
• Oversee relationships and operational workflows with contract pharmacies, 340B program partners, and external service vendors to ensure compliance and seamless client access.
• Establish and enforce standardized operating procedures across all Ryan White service categories to ensure audit readiness at all times.

Clinical Program Leadership & Grant Compliance

• Ensure full organizational compliance with federal, state, and local Ryan White HIV/AIDS Program legislation, policy notices, and funding agreements.
• Collaborate with finance and executive leadership to prepare, document, and submit accurate monthly, quarterly, and annual progress reports for funding partners.
• Work closely with Care, Clinical, Prevention, and Administrative teams to maintain a seamless, integrated continuum of care across all Project Vida programs.

Schedule:

• This role is a 100% in-person/ on-site position
• This role is not eligible for hybrid or remote work options
• Work schedule rotates weekly between a Mon - Fri and Tues - Sat schedule.
• Work hours are 10 am - 7 pm on Mondays - Fridays and 9 am - 6 pm on Saturdays
• This role is expected to participate in occasional special events which may require late night and weekend hours.

QUALIFICATIONS

• Master's degree in Public Health, Psychology, Mental Health, Nursing, or a related field required
• Minimum of 3 to 5 years of Ryan White Case Management or Ryan White program management experience required
• Minimum of 3 years of project management or supervisory experience required
• Ability to work in the Project VIDA offices or community sites during daytime, evening, and weekend hours required, with some late nights required also
• 3 years’ experience with LGBTQ /BIPOC communities required
• Strong leadership, presentation & communication skills
• Demonstrated knowledge of the HIV/STI care continuum and Ryan White services required
• Ability to speak, read, and write at a professional level of fluency in both English and Spanish is preferred
• Proven experience in development and delivery of staff training, as well as program evaluation and/or grant reporting
• Proficiency in electronic health records or client management systems (CMS), as well as in Microsoft Office Suite (Excel, Word, Teams, Outlook, PowerPoint), and G-Suite (Docs, Sheets, Calendar, Slides)
• Deep understanding of the barriers and strengths within the priority communities, with personal or related lived experience navigating social services or behavioral health systems, is strongly preferred and will be treated as an asset during the selection process
• Valid driver’s license and reliable transportation are required

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• Master's (Required)

Experience:

• Ryan White Case Management or Ryan White Direct Service: 3 years (Required)
• Project Management or Supervisory: 3 years (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• LCSW, LCPC, LSW, LPC, or CADC license / certification (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $60,000 - $70,000