Director of Facility Support Services

Location: Rapid City, South Dakota

Position Type: Full-time

Join a team of ever-growing professionals who look to make a difference on projects both domestically and internationally. Our organization is growing, and we believe your career should too! Build your future with Project Solutions, Inc.

Position Overview:

The Director of Facility Support Services is responsible for the strategic leadership, operational oversight, and compliance management of facility-related services supporting U.S. Federal Government clients. This role oversees Wastewater Treatment Plants (WWTP), Water Treatment Plants (WTP), and comprehensive Facility Operations & Maintenance (O&M) programs across multiple sites of federal, state, local, and commercial installations.

The Director ensures all services are delivered safely, efficiently, and in full compliance with federal, state, and local regulations, contractual requirements, and industry standards. This position is accountable for operational excellence, regulatory compliance, client satisfaction, workforce performance, and financial outcomes.

Key Responsibilities:

Leadership & Program Management

• Provide leadership and direction for facility support services operations across multiple federal contracts or sites
• Develop and execute strategic plans aligned with contract requirements and organizational objectives
• Provide strategic oversight of government client relationships, serving as a senior point of engagement for Contracting Officers (CO), Contracting Officer’s Representatives (COR), and agency stakeholders
• Lead cross-functional programs and teams including plant operators, maintenance staff, engineers, and subcontractors should the need arise
• Foster a culture of safety, accountability, continuous improvement, and mission focus
  
  

Water & Wastewater Operations Oversight

• Oversee operations, maintenance, and compliance of:
• Wastewater Treatment Plants (WWTP)
• Drinking Water Treatment Plants (WTP)
• Distribution and collection systems
• Ensure compliance with:
• EPA regulations (Clean Water Act, Safe Drinking Water Act)
• State environmental regulations
• NPDES permits and reporting requirements
• Ensure proper certification and training of licensed operators (as required by state/federal regulations)
• Review operational reports, discharge monitoring reports (DMRs), and water quality data for compliance with contract and regulatory requirements
• Ensure adequacy of emergency response and continuity of operations plans (COOP)

Facility Operations & Maintenance (O&M)

• Oversee comprehensive O&M services including:
• Mechanical, electrical, and plumbing systems (MEP)
• HVAC systems and central plants
• Building automation systems (BAS)
• Grounds and infrastructure maintenance
• Ensure facilities meet federal standards such as:
• UFC (Unified Facilities Criteria)
• NFPA codes
• OSHA requirements
• Ensure preventive and predictive maintenance programs to enhance equipment reliability and extend asset life and contract requirements
• Ensure adequacy of emergency response and continuity of operations plans (COOP)

Contract Management & Compliance

• Ensure full compliance with federal contract requirements, including performance work statements (PWS) and service level agreements (SLAs)
• Monitor key performance indicators (KPIs), quality control plans (QCP), and quality assurance metrics
• Ensure adequacy of contract reporting, audits, inspections, and corrective action programs
• Support contract modifications, renewals, and business development efforts
• Ensure adherence to federal acquisition regulations (FAR), labor requirements (e.g., SCA), and reporting mandates
  
  

Financial & Budget Management

• Develop and manage operating budgets, capital expenditures, and forecasting
• Control costs while maintaining service quality and compliance
• Review financial performance, identify efficiencies, and implement cost-saving initiatives
• Approve procurement of materials, equipment, and subcontract services.
  
  

Safety & Risk Management

• Lead environmental, health, and safety (EHS) programs in accordance with OSHA and federal agency requirements
• Ensure implementation of safety plans, hazard analysis, and incident reporting procedures
• Drive a “zero incidents” culture across all operations
• Oversee environmental compliance and sustainability initiatives
  
  

Personnel Management & Workforce Development

• Support recruiting, training, and development of a high-performing workforce
• Ensure appropriate staffing levels and certifications for all operational roles
• Conduct performance evaluations, succession planning, and leadership development
• Solicit subcontractors and vendors to ensure compliance and performance if gaps appear
  
  

Continuous Improvement & Innovation

• Implement best practices in asset management, energy efficiency, and sustainability
• Leverage technology solutions such as CMMS, SCADA, and data analytics to improve performance
• Identify opportunities for process improvement, automation, and innovation
  
  

Supervision:

• Supervision Received: General direction from VP of Operations and Programs. Performs work independently.
• Supervisory Responsibilities: Direct supervision of department Program Managers
  
  

Minimum Qualifications:

Education:

• Bachelor’s degree in Engineering (Civil, Environmental, Mechanical) or Facilities Management is required,
• Master’s degree (MBA, Engineering, or related) is preferred
  
  

Experience:

• 10 years of progressive experience in facilities management, utilities, or infrastructure operations,
• 5 years in a senior leadership role or director-level role,
• Experience supporting federal government contracts strongly preferred,
• Proven success in overseeing or managing facility O&M, preventive maintenance programs, and compliance with regulatory standards,
• Strong financial acumen and experience managing budgets,
• Familiarity with industry software and tools.
  
  

Knowledge, Skills, & Attributes:

• Communication Skills: The Director of Facilities Support Services must have excellent communication skills with executives, staff, customers, and regulatory agencies. This includes preparing accurate reports and proposals, presenting complex plans in understandable terms, and negotiating contracts while maintaining professionalism
• Reasoning Abilities: Strong analytical and strategic thinking is essential for developing plans and responding to operational challenges. The Director should be able to make sound decisions under pressure
• Office/Computer Skills: Proficiency in Microsoft Office Suite and familiarity with facilities management software are required.
• Interpersonal Skills: This role requires strong leadership and the ability to build positive relationships with internal teams and external clients. Strong organizational management skills are necessary to fostering a collaborative, team-oriented, environment
• Job Knowledge: Comprehensive understanding of industrial systems, building systems, and preventive maintenance programs is necessary. Knowledge of OSHA standards, environmental regulations, and sustainability principles, along with familiarity with procurement and cost control, is expected. The ability to interpret CAD drawings and use project management tools ensures accurate planning and efficient execution of services
  
  

Additional Requirements:

• Possess a valid State-issued Driver’s License for all positions that are required to drive a vehicle for company purposes
• Must accept confidentiality as a strict condition of employment
• Successfully pass Criminal Background Check
• Maintain any training and credential requirements as per policy and company contracts
• Preferred Certifications: Certified Facility Manager (CFM), LEED Accreditation, OSHA Safety Certification
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Work is primarily sedentary in nature
• Regularly required to sit for extended periods and use a computer and keyboard for data entry, document preparation, and communication
• Frequent verbal and written communication
• Occasional standing, walking, and reaching with hands and arms
• May occasionally lift and carry lightweight materials (typically under 20 pounds), such as files, office supplies, or laptops
• Specific vision abilities include close vision for computer work and reading documents, and the ability to adjust focus
• Must have sufficient manual dexterity to operate computer equipment and other office machinery
  
  

What Does PSI Offer You?

• Three options for medical plans plus dental and vision insurance offerings
• 24/7 healthcare access to telehealth services for your convenience
• HSA
• Company life insurance options for you and your family
• Short-term and long-term disability offerings
• PLUS an $800 monthly allowance is provided to offset your PSI insurance premium costs
• 401(k) with a 4% employer match
• Generous PTO, paid-federal holidays, and sick leave
• Always the opportunity for professional development
  
  

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Benefit offerings subject to change.

Project Solutions, Inc. is an equal opportunity employer, women, individuals with disabilities, protected veterans and minorities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EEO/M/F/Vets

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