What are the responsibilities and job description for the Claims Specialist position at Project Resources Group, Inc.?
Description
Claims Specialist
Job Summary
Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.
Key Responsibilities
We offer a competitive hourly pay ($19-$23/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:
Since 2001, PRG has been a leader in construction management and outside plant damage recovery for the telecommunications and utility industries. With 20 offices and 800 employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.
Equal Opportunity Employer
PRG is proud to be an Equal Opportunity Employer. PRG does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local law and ordinances.
Claims Specialist
Job Summary
Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Charlotte, NC office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.
Key Responsibilities
- Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
- Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
- Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
- Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
- Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
- Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
- Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
- Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
- Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
- Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
- Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
- Maintain a working knowledge of the entire PRG claims recovery process.
- Strong proficiency in Microsoft Word, Outlook, and Excel.
- Tech-savvy with the ability to quickly adapt to new software and systems.
- Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
- Familiarity with the construction, cable, or utility locate industries is advantageous.
- Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
- Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
- College education is preferred.
- Bilingual in Spanish is a plus.
We offer a competitive hourly pay ($19-$23/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:
- Medical, dental, and vision coverage for employees and dependents
- 401(k) retirement plan, with company match after 1 year
- Short-term disability coverage after 1 year
- Paid time off and holidays
- Additional perks such as company-paid life insurance, and other supplemental insurances available
Since 2001, PRG has been a leader in construction management and outside plant damage recovery for the telecommunications and utility industries. With 20 offices and 800 employees nationwide, we deliver industry-leading solutions with speed, accuracy, and expertise.
Equal Opportunity Employer
PRG is proud to be an Equal Opportunity Employer. PRG does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local law and ordinances.
Salary : $19 - $23