Team Leader

Title: Team Leader

Program: Barbara Kleiman Men’s Shelter

Salary Range: $59,800-$63,800 annually

Program Overview: The Barbara Kleiman Men’s Shelter is a 200-bed, 24/7 emergency shelter for homeless men.  The program will serve both individuals diagnosed with mental illness and/or substance use disorders (130) and individuals who are employed/seeking employment (70). Our comprehensive services include case management, individual and group counseling, mental health care and primary medical care, recreational activities, occupational therapy, employment services and job readiness services, and housing placement assistance.

Position Overview: Under the general direction of the Director of Social Services, with some latitude for independent action and decision making, the Team Leader will provide direct supervision to team of Case Managers as well as managing a small caseload to provide assessment, counseling, and referral services to the clients at the shelter; ensures that proper protocols are being followed and performs quality assurance activities regarding the delivery of services; performs related work.

Essential Duties & Responsibilities

The essential duties of the Team Leader include but are not limited to the following activities:

• In addition to supervising Case Managers, maintain a caseload of 10 to 15 clients
• Follow up on referrals to determine if they meet the criteria for admission to the shelter and verifies their appropriateness for referral to various programs
• Assists the Director of Social Services in providing guidance and direction to the Case Managers to ensure assessments. including psycho-social assessments, are being completed, Independent Living Plans are being promptly followed, referrals to appropriate supportive services are being made, and integration of services is occurring
• Assists the Director of Social Services and Clinical Coordinator in conducting chart reviews to ensure all required documents have been given to and acknowledged by clients, and in coordinating the delivery of services to clients
• Provides individual and group sessions to assist the clients in achieving independence, obtaining permanent housing and returning to their communities.
• May, as a part of aftercare service, provide outreach to the clients and housing providers to ensure clients are performing well in their new living accommodations and being successful in their reintegration into the community, and may also provide assistance as may be needed to ensure the clients’ success.
• Ensures that accurate and up to date social services related documents are being maintained and that required data is input into the CARES system by Case Managers in a timely fashion
• Attends and participates in Case Conferences, Partners for Permanency, and High Risk Interdisciplinary meetings on the status of each client
• Performs other duties as assigned by the Director of Social Services and/or Clinical Coordinator
  
  

Physical Activities

While performing the duties of this position, the Team Leader must be able to navigate the facility by foot, climbing up and down the stairwells, in order to observe staff and clients. The Team Leader must be able to stand and bend in order to review client files, put them away, and close them out. It is also part of the role to sit at the computer workstation for extended periods to review the client data and update the information in the case management systems. The Team Leader must be able to lift or move material and equipment weighing up to 15 pounds.

Qualifications

• A Bachelor’s degree in social work, public administration, psychology, education, sociology, occupational or physical therapy, or other related human services fields with a minimum of three (3) years of experience and two (2) years having been in a managerial or supervisory capacity.
• An Associate’s degree in the aforementioned fields with four (4) years of experience and three (3) years having been in a managerial or supervisory capacity.
• A High School Diploma or GED equivalent with five (5) years of experience and four (4) years having been in a managerial or supervisory capacity.
• Bilingual or multilingual a plus
  
  

Preferred Skills

• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Communication: Excellent oral, writing, and listening skills are a must.
• Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program. Must collaborate with our Performance Evaluation and Quality Assurance Department (PEQA) and develop/ exhibit the ability to independently evaluate and manage program performance using data.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite