What are the responsibilities and job description for the Front Desk Staff position at Project Reality?
About Us
For over 50 years, Project Reality has delivered integrated healthcare—combining substance use disorder treatment, primary care, and mental health services—for vulnerable populations in our community. Our team-based health home model uses medical providers, therapists, case managers, and peer coaches to address critical health determinants and transform lives.
Job Summary
The Front Desk/Support Specialist plays a vital role in ensuring smooth clinic operations and delivering exceptional customer service to our patients. This position is responsible for front-desk reception, scheduling, insurance verification, multi-system EHR data management, financial handling, and administrative support. The ideal candidate thrives in a fast-paced healthcare environment, possesses strong organizational skills, and maintains strict adherence to patient privacy standards (HIPAA and 42 CFR Part 2).
What You’ll Do
- Welcome Patients: Provide a warm, professional, and non-judgmental environment for patients checking in for dosing, appointments, and intakes.
- Front Desk Management: Answer phone calls, direct inquiries, take messages, and coordinate telehealth/Google Meet sessions.
- Scheduling & Systems: Use software systems to register patients, schedule appointments, and update patient records.
- Financial & Insurance: Scan patient identification and insurance cards, verify Medicaid and commercial insurance eligibility, and process patient copays/payments.
- Clinical & Office Support: Assist with office supply management, organize medical files, and coordinate patient transportation/bus passes.
- Maintain Compliance: Ensure patient confidentiality under HIPAA and 42 CFR Part 2 guidelines at all times.
What We’re Looking For
- 1 years of experience in a medical office, patient reception, or behavioral health setting.
- Comfort learning and navigating multiple medical record systems (AdvancedMD, Netsmart, etc.) and basic Google Workspace tools.
- Excellent interpersonal, verbal, and written communication skills.
- A customer-service-driven approach with empathy for individuals receiving behavioral health services.
- High School Diploma or GED required.
- Must pass and maintain BCI clearance/background check.
- Minimum 2 years of continuous sobriety if in recovery.
Join our team as a Front Desk Staff member to provide vital support that enhances our organization’s efficiency while delivering outstanding service to every visitor and client!
Pay: From $18.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Medical office: 1 year (Required)
- Front desk: 1 year (Required)
Work Location: In person
Salary : $18