Mass Notification System SME

Job Title: Mass Notification System SME

Core Responsibilities:

·        Responsible for provisioning, configuring, hosting, and maintaining the web-based mass notification system architecture.

·        Maintains the production and staging environments within a certified FedRAMP Moderate or High approved cloud data center.

·        Designs and tests the robust hardware infrastructure and geographically dispersed active-active nodes across the United States to eliminate single points of failure (SPOF).

·        Configures automated physical, utility, and virtual failover routing to ensure continuous operational uptime during equipment failures, power loss, or natural disasters.

·        Orchestrates system engineering adjustments to guarantee stable load management for at least 100 concurrent privileged users executing high-stress operations.

·        Oversees all technical security engineering, risk management framework (RMF) applications, and federal information security compliance mandates.

·        Leads the technical alignment of system documentation, controls, and security artifacts with the five lifecycle phases of NIST SP 800-64 and the Agency’s System Life Cycle (SLC) Handbook.

·        Collaborates directly with the Customer’s Emergency Support Section (ESS) staff to complete the formal Assessment and Authorization (A&A) process to get a full Authorization to Operate (ATO).

·        Integrates the platform's multi-factor identity infrastructure natively with government-provided Personal Identity Verification (PIV) credentials.

·        Deploys "fail-safe" visual isolation gates and dual-authorization verification settings to prevent unauthorized or unintended test messages from being broadcast to the public or FFL holders.

·        Manages the secure partition architecture, daily transactional ingestion feeds, and structural data integrity of the mass notification databases.

·        Configures and operates at least two distinct, completely segregated database environments to protect data confidentiality across Agency’s divisions.

·        Implements secure, encrypted daily data transfer pipelines (FIPS-validated TLS 1.3/SFTP) to ingest data variables from the Microsoft Identity Management System (Employee DB) and another DB.

·        Programs and validates intelligent error checking and data deduplication logic to reject double entries during batch synchronizations.

·        Code-enforces manual overwrites protection rules so that ad-hoc contact field updates entered manually by authorized operators in the field survive automated daily refreshes.

·        Provides data import and export capabilities via standard REST APIs, MS SQL, Excel, and Active Directory formats.

·        Operates, tests, and optimizes all spatial geometry, mapping tools, and geocoding components within the application layer.

·        Configures spatial geometry interface tools to allow dispatchers to target contacts via radial circles, multi-ring distance bands, irregular polygons, and linear feature buffers.

·        Manages the flawless import, processing, and saved storage of ESRI shapefiles (.shp, .shx, .dbf, .prj) and maps them to a unified coordinate datum (WGS 84).

·        Establishes real-time ingestion capabilities for custom background map layers, weather data feeds, and chemical plume model raster graphics.

·        Enforces strict rooftop-level and point-structure address validation at entry, completely eliminating inaccurate, broad-parcel ZIP code Centroid geocoding practices.

·        Programs centrifugal proximity prioritization queues to automatically alert contacts closest to an incident core first, before systematically expanding outward.

·        Connects, routes, and maintains direct, high-throughput outbound transmission pipes covering Landline, Cellular, SMS/MMS Short/Long Codes, VoIP, and social media API relays.

·        Deploys native, core integrations with the FEMA Integrated Public Alert and Warning System (IPAWS) network endpoints across all major messaging categories (Interop/COG-to-COG, Post NWEM HazCollect, Post EAS, and Post CMAS/WEA) utilizing CAP 1.2 and EDXL-DE protocols.

·        Programs and monitors intelligent call-throttling algorithms and local telco exchange limitation detectors to dynamically adjust outbound broadcast pacing.

·        Tunes the platform's real-time Answering Machine Detection (AMD) signal filters to deposit clean voicemail audio blocks without clipping.

·        Implements the internal, ISO 9001-aligned corporate Quality Control Plan (QCP) to monitor system performance, response timeliness, and client satisfaction.

·        Chairs regular, in-depth performance evaluation meetings with the COR to review monthly quality assurance surveillance reports, analyze telemetry trends, and resolve joint concerns.

·        Conducts root-cause investigations into any valid, signed customer complaints forwarded by the COR, resolving system or staffing anomalies immediately.

·        Authors and submits comprehensive Corrective Action Plans (CAP) defining concrete correction steps and milestones if any performance standard drops below Acceptable Quality Levels (AQL).

·        Designs, authors, and distributes permanent written manuals and electronic training materials (searchable PDFs, reference sheets) to support system administrators and privileged users.

·        Conducts the mandatory initial deployment training sessions, including at least one comprehensive on-site session for system administrators and four remote webinars for operators.

·        Operates the public-safety grade technical support desk on a strict, continuous 24x7x365 schedule to manage trouble tickets and resolve live field user issues at no additional cost to the government.

·        Evaluates real-time delivery dashboards, compiles campaign telemetry reports, and processes inbound two-way polling/text responses via Natural Language Processing (NLP) tools for administrative review.

Minimum Qualifications / Education / Certifications:

·        Bachelor’s or Master’s degree in Cloud Engineering, Computer Science, Cybersecurity, Information Assurance, or an IT-related field.

·        10 years of experience designing secure federal enterprise cloud solutions.

·        Active certification in AWS, Azure, or GCP Cloud Architecture alongside formal FedRAMP compliance expertise.

·        CISSP (Certified Information Systems Security Professional) or CISM certification.

·        Microsoft SQL Server Administrator Certification or Oracle Database Professional Certification.

·        Professional GISP (GIS Professional) certification or Esri Technical Certification.

·        Active CCNP (Collaboration/Voice) or equivalent industry telecommunications certification.

·        7 years of experience managing complex multi-tenant ETL (Extract, Transform, Load) pipelines for federal customers.

·        Deep, practical knowledge of NIST SP 800-53, SP 800-171, CMMC Level 2, and federal ATO lifecycles.

·        Specialized experience with SIP trunking, SMS aggregator backbones, CAP 1.2 specifications, and FEMA IPAWS testing procedures.