Customer Experience Coordinator

 NOW HIRING

Customer Experience Coordinator

Construction & Project Management • Full-Time • Big Island, Hawaii (East Hawaii preferred)

We’re looking for a people-first professional who brings equal parts warmth and

organization to a customer's project experience — someone who takes genuine

pride in making complex projects feel simple, transparent, and well cared for.

ABOUT THE ROLE

This position plays a key role in the customer experience — the consistent, caring point of contact

from the moment a project begins to the day it’s complete. You’ll serve as the bridge between the

customer and the internal project team, making sure nothing falls through the cracks and that every

customer always knows where things stand.

No two customers are quite the same. Some come in with a clear picture of what they want; others

need guidance matching the right solution to their site, their budget, and their goals. Your ability to

read a situation, communicate with empathy and clarity, and coordinate with the internal team at

the right time is what makes projects go smoothly — and what turns a satisfied customer into a

loyal advocate.

The value of this role lives in the details: a timely update, a proactive heads-up, a question answered

before it becomes a concern. Done consistently across dozens of active projects, those small things

add up to an exceptional experience.

WHAT YOU WILL DO

Intake — Welcome Every Customer the Right Way

• Serve as the primary point of contact at the start of each project, establishing rapport and

understanding customer needs, preferences, and expectations.

• Learn to recognize customer profiles and project types — and communicate in a way that fits

each situation.

• Capture key project details and set the tone for a clear, organized experience from day one.

• Hand-off appropriate project and customer information to internal team to start project

design process

Coordination — Keep Projects Moving

• Proactively follow up with customers throughout the project lifecycle, ensuring questions and

concerns are addressed before they become issues.

• Coordinate with internal team members to ensure timely follow-through and any

documentation or information gaps are addressed.

• Navigate project challenges — Maintain customer confidence when project issues arise with

clear, professional communication.

• Maintain organized, up-to-date records in the project management system (PMG) across a

pipeline of 100 active customers.

Closeout — Finish Strong

• Connect with every customer upon project completion to conduct a thorough review and

confirm everything met expectations.

• Gather feedback and support the customer in leaving a review on third-party platforms where

appropriate.

• Identify opportunities to strengthen the customer relationship after installation.

Additional Responsibilities

• Assist with social media updates and content related to customer milestones and project

highlights.

• Support various administrative tasks that contribute to smooth team operations.

WHAT WERE LOOKING FOR

The right person for this role doesn’t need a background in construction or project

management — we’ll teach you. What matters most is how you work with people, both

customers and team members, and how you manage your own work.

✔ Warm, professional communicator — written

✔ Naturally organized with strong attention to

and verbal

detail

✔ Proactive problem-solver who anticipates

✔ Comfortable managing multiple projects

needs

simultaneously

✔ Reliable self-starter with personal

✔ Proficient with digital tools, apps, and CRM accountability systems

✔ Thrives in a collaborative, team-oriented

✔ Driven by positive customer outcomes and culture results

You’ll be managing communication across an ongoing pipeline of customers, at different stages — so

strong typing skills, comfort with project management software, and a disciplined approach to

follow-up are essential. If you’re someone who genuinely enjoys the process of keeping things

organized and people informed, this role will feel like a natural fit.

COMPENSATION AND COMMITMENT

Detail Information

Employment Type Full-time

Work Location Office-based and/or remote; occasional customer site visits

Location Preference Big Island, East Hawaii preferred — strong candidates from

elsewhere considered

Compensation Negotiable base pay performance-based team incentive pay

Benefits Benefits package included

Ready to Apply?

If you’re a thoughtful communicator who takes pride in keeping people informed and projects

on track, we’d love to hear from you. Please submit your resume along with a brief video

submission describing how you approach managing multiple priorities and relationships at

once.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color,

religion, sex, national origin, disability, or any other characteristic protected by law