Program Navigator

Program Navigator Job Description

Project Houseworks Mission: Project Houseworks enhances lives and strengthens communities through the preservation of quality affordable housing. Our organizational values are Integrity, Compassion, Inclusive, Excellence and Innovative.

Job Summary: Project Houseworks is a growing nonprofit organization with a need for a Program Navigator to serve as a key member of our team. The purpose of Project Houseworks is to ensure there is safe affordable housing in our community. This is accomplished through its Home Preservation Program (Aging in Place, Immigrant and Refugee Repair and Greenlining Services) and its Home Affordability Program for low and moderate-income families and persons looking to achieve the dream of home ownership.

The right Program Navigator candidate exhibits a passion for providing quality affordable housing to those in need in our community. This position will be responsible for ensuring Project Houseworks’ client needs are met by overseeing client file management, engaging with homeowners through the application process and working as a liaison to connect clients to additional service to enhance their lives. The Program Navigator will work with our older adult, Immigrant & Refugee homeowners and clients of our Home Affordability Program. This position may also involve coordinating some volunteer events. The right candidate will have the opportunity to grow with the organization and take on additional responsibilities and projects to help Project Houseworks serve its mission.

Responsibilities

Program Navigation

• Conduct client intake, make referrals when necessary, and manage waitlists.
• Oversee all correspondence with clients prior to project start and after project completion.
• Provide administrative support for assigned grants that fund client work.
• Perform data collection, data entry, and retention for associated grant reporting.
• Enter daily logs and updates into BuilderTrend, monday.com, Neighborly, and any other company prescribed software or hard files.
• Maintain client files and documents
• Assist in program outreach
• Oversee incoming/outgoing client referrals for additional services
• Work with leadership team to develop, monitor and evaluate program goals. Community Events
• Provide support in planning, organizing and delivery of community events.
• Track partner/volunteer participation and hours.
• Assist with communication of events to Project Houseworks clients.

Other

• Attend organizational events when needed.
• Other duties as assigned.

It is not intended that the above listed duties reflect every job duty, responsibility, or task that the Program Navigator may be called upon to perform. The employee is expected to perform all job-related duties and tasks assigned by the Program Manager.

Minimum Qualifications

• High school diploma / GED equivalent.
• Experience working in a professional office environment. Customer relations, volunteer management or related nonprofit experience a plus.
• Must maintain valid driver’s license and be insurable.

Knowledge, Skills & Abilities

• Excellent communication skills to develop solid working relationships with clients, establish rapport with stakeholders, and motivate others toward achieving goals.
• Bilingual (Spanish) strongly preferred, but not required.
• Organized, self-starter with the ability to manage time effectively.
• Exhibiting objective listening skills, courtesy, compassion, initiative, creativity, and good judgement.
• Good organizational skills with strong attention to detail.
• Strong interpersonal skills with compassion and ability to work with a diversity of people, sometimes requiring sensitivity and appropriate judgment.
• Ability to multitask and work in a fast-paced, open, team-oriented, casual office setting.
• Other duties as assigned.

Nondiscriminatory Policy: Project Houseworks does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Benefits Package: Full benefit package includes health insurance, 403(B) retirement plan matching, and paid time off.

Schedule: 8-hour shift, Monday – Friday

Workplace: In person

To Apply: If you're interested in applying, please send your resume to eric@projecthouseworks.org.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person