Outreach Coordinator

SUMMARY: 
The Outreach Coordinator coordinates outreach efforts for the program. The Outreach Coordinator conducts home visits and outreach throughout Staten Island to identify new clients who are eligible for services. In addition, the Outreach Coordinator re-engages with clients lost to follow up and works with community providers in identifying potential members and track them through the enrollment process.

RESPONSIBILITIES:

• Coordinates with the Senior Program Director of Admin. to identify clients to outreach and closely follow and track all generated referrals.
• Conduct outreach services, including, but not limited to: home visits, phone call and mailing letters with the goal to enroll all eligible clients. 
• Compete enrollment for eligible members in a timely manner; complete progress notes and screening tools for clients in EHR database.
• Update weekly referrals and enrollments to supervisor. Manage assigned strategic relationships, ensure continuous and effective communication with contacts, and respond to all inquiries, requests, and referrals timely.
• Work with key stakeholders both internally and externally in identifying appropriate events, community partners, or other resources and opportunities to educate the community about Health Homes and provide education & support for planning and execution.
• Perform necessary administrative functions of the program to include, but are not limited to: managing all outreach trackers and coordinating field work with the team as per the monthly target, developing informational trainings, and putting together handouts/packets with approved marketing materials.
• Regularly develop and plan a weekly and daily schedule of outreach activities in alignment with outreach strategies and targets as advised by management.
• Maintain and generate reports to measure performance and quality of work set by the department.
• Maintain knowledge of all applicable CMS, OMIG, DOH, and HH specific guidelines, including organizational and departmental standard operating procedures and policies and procedures. 

KNOWLEDGE:

• Position requires High School Diploma or equivalent, some college preferred.
• Supervisory experience preferred.
• Experience working with Homeless/HIV population preferred
• Bilingual Spanish/English a plus
• Clean and valid drivers license with ability to drive agency vehicle
•  Must have exceptional communication skills both orally and in writing, with individuals and groups regarding complex and sensitive issues
• Physical ability to perform the essential job functions is needed

In addition, the Outreach Coordinator shall perform any duties as required to meet the needs of the program and the clients that we serve. 

Salary : $25