Housing Coordinator

The Housing Coordinator (case manager) provides comprehensive person-centered case management services to individuals and families experiencing housing instability for those who are enrolled in Medicaid-funded programs. The Case Manager will assist clients in securing and maintaining safe, affordable housing while connecting them to community-based resources and supportive services. This role integrates housing placement, tenancy support, and healthcare coordination to promote long-term housing stability and reduced hospital utilization.

HC will manage a caseload of 20 to 21 housing clients on Staten Island.

Key Responsibilities

• Conduct intake assessments and develop individualized service plans
• Conduct comprehensive biopsychosocial and housing assessments

• Assist clients with landlord/property managers coordination
• Assist clients with housing applications (NYCHA, supportive housing, rental subsidies, CityFHEPS, etc.)
• Provide crisis intervention and ongoing case management support and eviction prevention support

• Connect clients to employment services, public benefits, mental health services, and other community resources
• Maintain accurate and timely case notes and documentation
• Monitor client progress and adjust service plans as needed
• Participate in case conferences and team meetings
• Support clients with lease compliance, budgeting, and independent living skills
• Collaborate with medical and behavioral health providers under Health Home guidelines
• Assist with Medicaid benefits and entitlement recertification
• Ensure compliance with MRT standards, and housing program regulations
• Participate in case conferences and quality improvement initiatives

• Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field (required)
• Minimum 1–2 years of experience in case management or housing services
• Knowledge of NYC housing systems, rental assistance programs, and public benefits
• Strong organizational and documentation skills
• Ability to work with diverse populations, including individuals experiencing homelessness, mental health challenges, or substance use disorders
• Understanding of Medicaid populations and social determinants of health
• Clean and valid driver's license required
• Bilingual (Spanish or other languages) preferred

• Skills & Competencies

• Strong interpersonal and communication skills
• Crisis intervention and problem-solving abilities
• Ability to manage multiple cases efficiently
• Trauma-informed, housing-first approach
• Proficiency in Microsoft Office and case management databases
• Cultural competence and client-centered engagement

Salary : $25 - $28