Residential Service Coordinator 2 - SHRR

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Residential Service Coordinator Level 2, you play a vital role in supporting the Co-Ed Lower-Level Program, supporting adults with complex medical, behavioral health, and substance use needs. In this role, you will work closely with residents who may be actively using substances, experiencing withdrawal symptoms, managing chronic or acute medical conditions, receiving dialysis treatment, recovering from hospitalizations, or requiring ongoing wound care.

Using a person-centered, trauma-informed, and harm reduction approach, you will build trusting relationships with residents while supporting their health, comfort, dignity, and overall well-being. You will collaborate with healthcare providers, hospital teams, and community partners to help residents access care, navigate services, and maintain stability.

• Location: Sacred Heart Recovery Residence- 1315 W. Hunting Park Ave. Phila, PA 19140
• Schedule: Full Time - Mon-Fri (8AM-4PM)
• Compensation: $23.09/hr

What You Will Do:

• Assist residents in coordinating support and resources by providing initial support and engagement to facilitate their transition from homelessness and establish trust and well-being.
• Collaborate with residents to understand their unique needs, design recovery plans with short and long-term goals, and respond to crises with appropriate interventions.
• Facilitate access to various supports, including recovery, housing, benefits, employment, income, education, behavioral health and medical referrals.
• Plan and lead group activities to build community and enhance recovery capital, attend required meetings, and serve as the point person in the absence of the Program Manager/Assistant Program Manager.
• Assist residents with maintaining lease/program obligations as well as completing applications for other housing, including transfers, vouchers, permanent supportive housing applications, and gather required documentation for the application. Collaborate with residents and other supports to create appropriate discharge or moving plans.
• Maintain resident records as required in a timely and thorough manner, including case notes, goal plans, and assessments as required. Utilize electronic records system for all documentation.
• Alternate on-call responsibilities with other staff for emergencies, including by on-call phone or coming to site.

Site Specific Duties and Responsibilities AS APPLICABLE

• Assist and support meal preparation with residents - at sites with kitchens or meal services.
• Medication monitoring and support the organization of the medication room - at sites with medication-monitoring duties.

What You Will Bring:

• High School Diploma or GED with 4 years of experience working with the population; or associate's degree with two years of experience; or a bachelor's degree.
• Experience working with individuals who have experienced homelessness and/or behavioral health challenges.
• Availability for evening, weekend, and on-call duties.

Core Skills:

• Good verbal and written communication, organizational and interpersonal skills
• Strong computer skills and ability to learn computerized case management system.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation

• Medical, dental, and vision insurance with low employee costs

• Company-paid life and disability insurance

• Paid parental leave

• Flexible Spending Accounts (FSA)

• 401(k) with employer matching

• Generous Paid Time Off, including paid sabbatical leave

• Employee wellness programs

• Professional development and career growth opportunities

• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

Physical Requirements:

Sedentary work that primarily involves sitting/standing.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.