Assistant Program Manager - Hub of Hope

Why join Project HOME?

At Project HOME, our mission is to empower individuals and families to break the cycle of homelessness and poverty through housing, healthcare, education, and workforce development. Achieving that mission requires more than programs; it requires a workforce that is well-trained, aligned, and equipped to deliver high-quality, compassionate services across diverse departments.

• Position: Assistant Program Manager
• Starting Annual Salary: $56,613
• Hours: Monday Through Friday 9 AM- 5 PM
• Hybrid Eligible, up to 1 day remote 

What to expect in this role:

The Assistant Program Manager assists the Program Manager with the program development and implementation/management of entry level residences for individuals who are currently homeless and are living with mental illness, substance use and/or other health issues. Responsibilities include support to the Program Manager in the overall management of the site, supervision of assigned staff of a 24-hour staff, support for assigned residents, and support with medication monitoring.

What will you do in this role:

Intake Coordination

• Assist Program Manager to work closely with the OCC team, Hub of Hope, DBH and other community agencies to facilitate referrals and intake for individuals who are eligible, including working with referral sources to collect required paperwork, and coordinating move-ins. Ensure documentation meets contract requirements and timeframes.

Service Coordination:

• Acquire and maintain a comprehensive knowledge of the mental, physical, emotional, educational, social, medical, financial, employment and education status of each resident. Advocate on behalf of residents to ensure coordination of external services as applicable.
• Coordinate resident service plans, including discharges and housing placements through CEA-BHRS and other providers and community supports. Assist assigned staff to support residents.
• Recognize and manage crisis situations. Assist Program Manager to address safety issues, incident reports and grievances with residents and staff.
• Work with the Nurse Care Manager to ensure compliance with medication monitoring procedures and quality control. Assist in medication monitoring and documentation training of staff related to medication monitoring.

Leadership:

• Assist in creating an environment with the necessary structure, service coordination support, freedom, and safety to facilitate resident growth, individuality and connection to the Project HOME and the external community. Maintain positive relationships with service providers, the public and volunteer groups
• Assist in providing regular, consistent individual and group supervision, team meetings, and general oversight of residential site staff to ensure residents receive services appropriate to their needs. Oversee staff training plans, including required training and skill building trainings.
• Assist in creating a person-centered environment with a focus on DEI, and a culture of recovery and wellness.

Administration:

• Assist with ongoing recruiting and onboarding of staff and managing an on-site 24-hour interdisciplinary team.
• Assist in managing the on-call schedule and site schedule for 24-hour staff coverage.
• Work with Program Manager to ensure all documentation meets contractual obligations, Strategic Plan goals, and KPIs.

Finances/Procedures

• Assist with day-to-day financial operations including managing daily petty cash and assisting with reconciliation of expenses.

Coordination with Property Management:

• Work with Program Manager and Aramark/Property Management staff to meet building maintenance and cleaning needs. Assist in addressing residence cleanliness and safety, to ensure the health and safety of residents and staff, pass all inspections and comply with safety and licensing regulations.

What will you bring:

• BA/BSW OR related degree and 2 years related experience, OR 6 years work experience with population.
• Minimum of 1-year supervisory experience.
• Experience working with recovering persons (homelessness, mental illness, drug/alcohol, or dually diagnosed persons).
• Availability for evening, weekend, and on-call duties.

• Driver's License

• Strong organizational, interpersonal, assessment and supervisory skills. Good verbal and written communication
• Strong Computer skills and ability to learn computerized case management system.
• Excellent communication skills, both verbally and in writing
• Excellent interpersonal skills to work collaboratively with all levels of staff and residents.

PHYSICAL REQUIREMENTS:

SEDENTARY WORK THAT PRIMARILY INVOLVES SITTING/STANDING.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.