What are the responsibilities and job description for the Residential Warranty Walkthrough Agent position at ProHome?
Residential Warranty Walkthrough Agent (Part-Time)
Noblesville, IN (Remote with Local Travel) $20-$25/Hour | Flexible Schedule
Are you positive, people-focused, and passionate about helping others? Do you have residential construction experience and a flexible schedule, perhaps retired or semi-retired, and want to stay engaged in meaningful, hands-on work?
If you enjoy building relationships, guiding homeowners, and making a visible impact, we invite you to join our team as a Part-Time Residential Warranty Walkthrough Agent.
About the Role:
This flexible, part-time position is ideal for experienced residential construction professionals who take pride in exceptional customer service. You'll serve as a key point of contact for new home buyers, helping ensure a smooth, confident transition into their new homes. As the welcoming face and voice of our company, you'll support buyers during one of life's most exciting milestones while helping maintain high customer satisfaction and builder relationships. The position is work-as-needed based on business demand with flexible scheduling.
Key Responsibilities:
- Deliver prompt, professional, and friendly customer service to new home buyers and builders.
- Conduct new home orientations and walkthroughs, ensuring all details are reviewed and properly documented.
- Meet with clients on-site to explain procedures, answer questions, and document potential construction-related items.
- Maintain regular communication with the Director of Field Operations and Strategic Accounts, providing updates on progress and performance.
- Submit accurate reports, photos, and documentation using company-provided technology and applications.
Travel & Work Setting:
- Remote position with field responsibilities.
- Must reside in or near the Noblesville, IN area.
- Regular local travel throughout Noblesville, IN and surrounding communities is required.
- Reliable transportation is required.
- Flexibility and weekday availability are essential.
Our Ideal Candidate:
We're seeking motivated individuals with experience in residential construction, carpentry, installation, home inspection, renovation, project management, firefighting, insurance restoration, or similar fields.
Successful candidates bring professionalism, energy, and a genuine commitment to customer service. Candidates should have availability during standard business hours, Monday through Friday, and ideally be available 2-3 weekdays per week to perform customer walkthroughs and related responsibilities as scheduled.
This role is particularly well-suited for:
- Semi-retired construction professionals.
- Former builders or superintendents.
- Home inspectors.
- Construction project managers.
- Insurance restoration professionals.
- Anyone seeking meaningful part-time work with flexibility and customer interaction.
Qualifications:
- High school diploma or GED required.
- Residential construction experience is strongly preferred.
- Experience conducting walkthroughs and documenting construction-related items is a plus.
- Excellent verbal and written communication skills.
- Comfortable interacting with homeowners, builders, and internal teams.
- Proficient with iPad, Microsoft Office Suite, PDF Expert, and Adobe Acrobat.
- Strong interpersonal and relationship-building skills.
- Ability to sit, stand, walk, and drive for extended periods during fieldwork.
- Valid driver's license and satisfactory driving record required.
Personal Attributes:
- Professional and dependable, representing the company with integrity.
- Friendly, approachable, and customer-focused.
- Proactive and resourceful problem-solver.
- Reliable and committed to delivering high-quality work.
- Organized, detail-oriented, and comfortable working independently.
What We Offer:
- Flexible part-time schedule with weekday-only work (Monday-Friday).
- No evenings, weekends, or on-call requirements.
- Paid training to ensure confidence and success in the role.
- Competitive pay of $20 - $25/per hour.
- Opportunity to remain active in the residential construction industry.
- Supportive team environment focused on quality, collaboration, and customer satisfaction.
How You'll Succeed:
Success in this role means delivering an outstanding customer experience. You'll guide new home buyers through their walkthrough process with professionalism, clarity, and care while helping strengthen relationships with builders and homeowners alike.
Ready to Apply?
If you're excited about helping others, staying active in residential construction, and joining a team that values professionalism, positivity, and reliability, we'd love to hear from you.
Please submit your resume to apply.
Only candidates selected for an interview will be contacted.
Salary : $20 - $25