What are the responsibilities and job description for the Part-time Walkthrough Agent - Raleigh position at ProHome?
Raleigh, NC (Remote with Local Travel)
$25/hour | Flexible, Work-As-Needed Schedule
Are you positive, people-focused, and passionate about helping others? Do you have residential construction experience and a flexible schedule—perhaps retired or semi-retired—and want to stay engaged in meaningful, hands-on work?
If you enjoy building relationships, guiding homeowners, and making a visible impact, we invite you to join our team as a Part-Time New Home Walkthrough Agent/ Residential Warranty Walkthrough Agent.
About the Role:
This work-as-needed, part-time position is ideal for experienced residential construction professionals who take pride in exceptional customer service. You’ll serve as a key point of contact for new home buyers, helping ensure a smooth, confident transition into their new homes.
As the welcoming face and voice of our company, you’ll support buyers during one of life’s most exciting milestones—moving into a new home—while helping maintain high customer satisfaction and retention.
Key Responsibilities:
- Deliver prompt, professional, and friendly customer service to new home buyers and builders.
- Conduct new home orientations and walkthroughs, ensuring all details are reviewed and properly documented.
- Meet with clients on-site to explain procedures, answer questions, and document potential construction-related items.
- Maintain regular communication with the Director of Field Operations and Strategic Accounts, providing updates on progress and performance.
Travel & Work Setting:
- This is a remote position with field responsibilities.
- Must reside in or near Raleigh, NC.
- Regular local travel throughout Raleigh, NC and surrounding areas is required.
- Flexibility and availability are essential.
Our Ideal Candidate:
We’re looking for motivated individuals with experience in residential construction, carpentry, installation, home inspection, renovation, firefighting, or similar fields. Successful candidates bring energy, professionalism, and a genuine commitment to customer service and would have the availability of 2-3 days out of the work week (Monday-Friday) to perform this job as needed.
Qualifications:
- High school diploma or GED required.
- Residential construction experience strongly preferred.
- Experience conducting walkthroughs and documenting construction-related items is a plus.
- Excellent verbal and written communication skills.
- Comfortable interacting with homeowners, builders, and internal teams.
- Proficient with iPad, Microsoft Office Suite, PDF Expert, and Adobe PDF.
- Strong interpersonal and relationship-building skills.
- Ability to sit, stand, and walk for extended periods during fieldwork.
- Valid driver’s license and clean driving record required.
Personal Attributes:
- Professional and dependable, representing the company with integrity.
- Friendly, approachable, and customer-focused.
- Proactive and resourceful problem-solver.
- Reliable and committed to delivering high-quality work.
What We Offer:
- Part-time, flexible schedule – no set hours, no weekends, no late nights (Monday–Friday only).
- Paid training to ensure confidence and success in the role.
- Competitive pay: $25/hour.
- Exposure to the residential construction industry with opportunities to learn from experienced professionals.
- A supportive team environment focused on quality, collaboration, and growth.
How You’ll Succeed:
Success in this role means delivering an outstanding customer experience. You’ll guide new home buyers through their walkthrough process with clarity, professionalism, and care—helping ensure their homeownership journey starts on the right foot.
Ready to Apply?
If you’re excited about helping others, staying active in residential construction, and joining a team that values professionalism, positivity, and reliability—we’d love to hear from you.
Please submit your resume to apply.
Only candidates selected for an interview will be contacted.
Only candidates selected for an interview will be contacted.
About ProHome:
Since 1983, ProHome LLC has been committed to being a visionary leader in the new construction industry by providing reliable and innovative warranty management services. ProHome partners with builders and developers to manage the builder’s warranty process including conducting walk throughs, creating punch lists, and managing warranty claims with homeowners and subcontractors throughout the life of the warranty. Located in Wichita, KS we provide services to builders and developers across the US.
Salary : $25