Jr. Helpdesk (PC Technician)

Title: Jr. Helpdesk (PC Technician)

Hours: 4 hours (Morning) / Day

Location: Chicago, IL

Job Types:
Full-time, Contract

Experience: 5

4 hour morning shift, Monday to Friday Work Location: Chicago, IL
Ability to commute/relocate

Job Description: a) Technical Support for PCs, printers, network devices and mobile devices etc.
- Troubleshooting and maintenance of hardware and software
- PC setup (Windows OS installation, memory & disk replacement etc.)
- Response to queries either in person or over the phone/email.
b) Documentation for technical support
- User manuals (revise/update), Asset managements Required experience/knowledge
- 3-5 years of experience in PC technical support.
- MDM support experience
- Knowledge in Windows 7 and Windows 10
- Knowledge in Active Directory function: adding users, password reset, etc.
- Basic knowledge in TCP/IP networking for troubleshooting: PING, TRACEROUTE, NETSTAT, IPCONFIG, etc.
- Knowledge in Antivirus software and its operation for corporate use (Symantec, etc.)
- Knowledge in MS Office(Office365). Experience:
PC, Mobile devices: 3-5 years (Preferred)
Active Directory: 3-5 years (Preferred)
Windows 7,10: 3-5 years (Preferred)