Patient Experience & Sales Coordinator

Patient Experience & Sales Coordinator

To serve as the primary point of contact between clients and the center, ensuring an exceptional experience from initial contact through the completion of their treatment or program. Responsibilities include coordinating specialist schedules, managing the appointment system, providing personalized service, and actively contributing to business growth by promoting and selling the services, treatments, and packages offered by the center.

Key Responsibilities

Client Experience

· Welcome and assist clients and visitors in a warm, professional, and service-oriented manner.

· Ensure a premium experience throughout the client's journey within the center.

· Manage phone calls, emails, messages, and client inquiries.

· Address concerns and requests in a timely manner.

· Follow up with clients to enhance satisfaction and loyalty.

Schedule Coordination and Daily Operations

· Manage the schedules of massage therapists, aestheticians, and other specialists.

· Confirm appointments and follow up on cancellations, no-shows, and rescheduling.

· Optimize scheduling to maximize the utilization of available time slots.

· Coordinate the proper allocation of rooms and resources.

· Verify daily that the facilities are clean, organized, and ready to serve clients.

· Ensure that the center’s service and presentation standards are maintained at all times.

Management System Administration

· Manage client and appointment management software.

· Keep information regarding clients, treatments, packages, and sales follow-ups up to date.

· Generate basic reports on occupancy, appointments, cancellations, and sales.

· Follow up with prospects and clients using the CRM or software utilized by the center.

· Ensure the quality and accuracy of recorded information.

Sales and Business Development

· Present and recommend the various treatments, programs, and packages offered by the center.

· Identify sales and cross-selling opportunities.

· Follow up with prospects until the sale is closed.

· Actively support the achievement of sales targets.

· Manage inquiries from social media, phone calls, referrals, and in-person visits.

· Build trusting relationships that drive repeat business and customer loyalty.

· Participate in promotional and business growth campaigns.

Required Profile

Education

· Associate or Bachelor’s degree preferred.

· Studies in Business Administration, Hospitality, Healthcare Administration, Marketing, Sales, or related fields.

Experience

· 2 to 5 years in customer service and sales roles.

· Experience in clinics, medical centers, rehabilitation centers, medical spas, wellness centers, aesthetic centers, hotels, or premium service industries.

· Experience managing schedules and coordinating appointments.

· Experience in consultative sales of services, programs, or memberships.

· Experience using CRM or customer management software.

Knowledge/Skills

· Microsoft Office.

· CRM and scheduling systems.

· Premium customer service.

· Consultative sales and closing techniques.

· Management of basic service and sales metrics.

· Fluent English (mandatory).

· Bilingual Spanish (highly desirable).

Competencies

· Excellent personal presentation.

· Customer orientation.

· Results orientation.

· Sales skills.

· Closing and follow-up capabilities.

· Effective communication.

· Organization and attention to detail.

· Empathy.

· Proactivity.

· Ability to influence and persuade.

· Tech-savviness.

· Problem-solving.

· Teamwork.

Key Performance Indicators (KPIs)

· Customer satisfaction level.

· Prospect-to-customer conversion rate.

Pay: $13.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Sales: 1 year (Preferred)

Work Location: In person

Salary : $13 - $18