Internal Sales Representative

Job Title Internal Sales Representative Location Houston, TX (Hybrid / Office-Based) About the Role We are seeking a proactive, customer‑focused Internal Sales Representative to join our Houston team at a global leader in the chemical industry. This role sits at the heart of our commercial operations-bridging customer needs, sales strategy, and internal execution to deliver a seamless, high‑quality customer experience. As our Internal Sales function continues to evolve, this role offers meaningful exposure to sales strategy, supply chain coordination, logistics, and customer engagement. Success requires strong communication skills, analytical thinking, operational excellence, and the ability to collaborate across functions. This is an excellent opportunity for someone who enjoys solving problems, building trusted relationships, and making a tangible impact in a complex, global organization. What You'll Do Order Management, Monitoring & Issue Prevention

• Own the end‑to‑end order process, from customer inquiry through final delivery, ensuring accuracy and compliance.
• Monitor order status, logistics milestones, and customer‑specific risks to proactively identify potential issues.
• Coordinate cross‑functional corrective or preventive actions to avoid disruptions.
• Provide customers with clear, timely updates and set realistic expectations.
  
  

Customer Information & Opportunity Coordination

• Maintain accurate customer, pricing, contract, and order data across company systems.
• Prepare background materials and forecasts to support the Sales Team.
• Coordinate customer requirements, next steps, and follow‑ups with Sales, Supply Chain, Logistics, Finance, and other stakeholders.
  
  

Customer Engagement & Relationship Building

• Act as a key point of contact for customers, ensuring responsive, professional, and solutions‑oriented communication.
• Build long‑term trust through proactive engagement and follow‑through.
• Identify and share customer insights, risks, and opportunities with internal teams to drive better outcomes.
  
  

Problem Solving & Continuous Improvement

• Investigate order, logistics, or customer issues to identify root causes.
• Lead coordination of cross‑functional solutions and corrective actions.
• Communicate resolutions and preventive measures clearly to customers and internal partners.
• Contribute ideas to improve processes, efficiency, and the overall customer experience.
  
  

What You'll Bring

• Strong communication skills with the ability to interact confidently with customers and internal stakeholders.
• High attention to detail and a commitment to operational accuracy.
• Analytical and problem‑solving mindset with the ability to anticipate risks and propose solutions.
• Comfort working across functions in a fast‑paced, deadline‑driven environment.
• Curiosity and willingness to learn products, systems, and business processes.
  
  

Tools & Systems You'll Use

• ERP and business systems such as JD Edwards, FMIS, BI tools, and WebEx
• Microsoft Office tools including Excel, Word, and Outlook for data management, analysis, and communication
  
  

Why This Role Matters

• You'll play a pivotal role in protecting customer satisfaction and revenue through flawless execution.
• You'll gain exposure to commercial strategy, supply chain operations, and customer dynamics within a global chemical business.
• You'll help shape a growing Internal Sales function that is becoming more strategic, analytical, and customer‑centric.
  
  

EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change. To find out more about Progressive please visit www.progressiverecruitment.com