What are the responsibilities and job description for the Claims Adjuster Trainee position at Progressive?
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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.
Duties & responsibilities (upon completion of training)
- Determine coverage
- Determine liability (who’s at fault for the damages)
- Interview customers, claimants, and witnesses
- Partner with appraisers/estimators to manage vehicle repairs
- Negotiate with customers and other insurance carriers and resolve claims
Minimum Qualifications
- Three years of work experience OR
- Bachelor’s degree OR
- Two years work experience and an associate degree
Schedule
- Training: Monday-Friday 9:00am-6:00pm except Claims Ownership which is Monday-Friday 8:30am-5:30pm
- After Training: Monday-Friday 9:00am-6:00pm, depending on business need.
Location: You must reside within 60 miles of one of the following Progressive claims offices.
- North Charleston (4130 Faber Place Drive, Suite 202, North Charleston, SC 29405)
- Greenville (128 Millport Circle, Suite 101, Greenville, SC 29607) claims offices.
Licensing: This role requires adjusters to take and pass a licensing exam in order to secure licensing to adjust claims on behalf of Progressive.
Compensation
- $54,000-$57,500/year based on experience
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Physical Requirements/Working Conditions
The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accomodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Office/Work from Home Office/Emerging Workspace
- Requires the use of typical office equipment (e.g., computers, phones, etc.) whether working from home or in office. Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in-office, individual will work in a typical office environment. If working in an Emerging Workspace, or similar working arrangement, or working from more than one location lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required. High-speed internet access is required if working from a home office, at the employee’s expense unless otherwise required by law.
- May require long periods of sitting.
- May require prolonged repetitive use of the upper extremities.
Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.
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Salary : $54,000 - $57,500