What are the responsibilities and job description for the Customer Service Advocate position at Progressive Technology Federal Systems?
Customer Service Advocate: Public Release: Resume and Prepub
Ft. Meade, MD (on-site)
TS/SCI w/ FS Poly
Position Summary: The CSA is primarily responsible for communication and front, middle and back-end processing of Resume and Prepub Requests.
Essential Duties:
- Provide processing status updates to requesters when requested.
- Process unclassified mail.
- Assign a tracking number based on one-up listing
- The number of resumes reviewed per year is estimated at I0,000 per year. The number of pre-publication reviews per year is estimated at 1,000 per year.
- Provide status updates to public release review requesters.
- Track public release review status to completion
- Provide metrics of public release review requests/reviewed monthly.
- Document and manage queues (log in system, assign case number, categorize etc.) for Pre-Publication and Resume Review requests.
- Provide initial review of material submitted for review to ensure that all required information and approvals are included in accordance with SPP procedures;
- Issue standard receipts to submitters confirming receipt of submission of review.
- Perform database entry/query for status on pre-pub/resume review requests.
- Respond to telephone and email queries; and
- Provide standard final responses to submitters at the direction of government reviewers.
- Reviews shall be completed with at least a 90% accuracy rate in accordance with the classification and declassification guides and pre-pub and resume review SOPs.
Requirements: Active Top Secret SCI clearance with FS Polygraph
Qualifications:
0-2 years performing the duties of the position: Level A
2-4 years performing the duties of the position: Level B
4 years preforming the duties of the position: Level C
Education: High School Diploma
Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude
Benefits:
- 15 days paid time off per year
- 11 paid holidays per year
- Medical, Dental & Vision
- 401(k) Plan with matching
- Tuition assistance
- Disability insurance
- Referral Bonuses
Salary : $35 - $40