What are the responsibilities and job description for the Billing-Legal Liaison position at Progressive Spine & Orthopaedics?
JOB TITLE: Billing-Legal Liaison
COMPANY: Progressive Billing
PAY RANGE: OPM Pay Grade 6 (Hourly)
FLSA Status: Non-Exempt
SUMMARY: The Billing-Legal Liaison serves as a key point of contact between the practice, attorneys, patients, and other external parties regarding billing-related matters. This role supports daily operations by managing billing communications, coordinating requests, and ensuring timely, accurate follow-up on accounts. It is imperative that the Billing Liaison maintain a high level of professionalism at all times, particularly when communicating with attorneys, clients, and internal staff in a fast-paced environment. A strong understanding of PIP claims, auto accident cases, and related billing processes is essential for success in this role.
PRIMARY DUTIES AND RESPONSIBILITIES
Serve as a liaison between the Billing Department and attorney offices regarding billing questions, account updates, balances, negotiations and required documentation.
Communicate professionally and courteously with attorneys, legal staff, patients, and internal departments by phone, email, and written correspondence.
Review, track, and respond to billing-related inquiries in a timely and accurate manner.
Maintain organized records of communications, billing updates, and account activity
Assist with invoice follow-up, account reconciliation, and resolving billing discrepancies.
Coordinate with internal departments to ensure requests are completed efficiently and
accurately.
Support the billing process for PIP and auto accident cases, including familiarity with related documentation, timelines, and follow-up requirements.
Work effectively under pressure while managing multiple priorities and deadlines in a fast-paced environment.
Identify issues proactively and escalate concerns when appropriate.
Assist with special projects and other administrative or billing-related duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Minimum of 2 years of experience in billing, legal, healthcare, or administrative support preferred.
Prior experience working with attorneys or law offices strongly preferred.
Good understanding of PIP claims, auto accident cases, and related billing workflows.
Strong understanding of billing processes, account follow-up, and recordkeeping.
Excellent verbal and written communication skills.
Strong organizational skills with close attention to detail and accuracy.
Ability to manage sensitive information with discretion and confidentiality.
Proficiency in Microsoft Office Suite and ability to learn internal systems and EMR platforms.
GENERAL EXPECTATIONS
Demonstrate professionalism, reliability, and respect in all interactions.
• Maintain confidentiality of patient and practice information in compliance with HIPAA and company standards.
Exhibit strong customer service skills and a solutions-oriented mindset.
Adapt quickly to changing priorities and workload demands.
Work collaboratively with team members and other departments to support operational goals.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This position operates primarily in a professional office environment and requires prolonged periods of sitting while performing computer-based work, telephone communication, and documentation review. The role regularly requires use of standard office equipment, including computers, phones, and printers. The employee must be able to occasionally stand, walk, reach, and handle paper files or office materials weighing up to approximately 10 pounds. Visual acuity sufficient for reviewing electronic records and written documentation is required.
The position functions in a high-volume administrative setting that requires the ability to manage multiple priorities while maintaining accuracy, professionalism, and responsiveness. Overtime may be required based on workload and operational needs and will be compensated in accordance with applicable wage and hour regulations governing non-exempt positions.
DOL / FLSA CLASSIFICATION AND JUSTIFICATION
Based on the duties described above, the Billing–Legal Liaison position is appropriately classified as a non- exempt position under the Fair Labor Standards Act (FLSA). The primary responsibilities of this role involve coordinating billing communications, responding to account inquiries, supporting documentation requests, and assisting with billing follow-up activities within established procedures. The position does not customarily and regularly exercise independent discretion and judgment on matters of significance as defined under administrative exemption criteria, nor does it supervise two or more full-time employees as required for executive exemption eligibility. Accordingly, the position is subject to overtime compensation requirements consistent with applicable federal and state wage and hour regulations.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY: Progressive Billing
PAY RANGE: OPM Pay Grade 6 (Hourly)
FLSA Status: Non-Exempt
SUMMARY: The Billing-Legal Liaison serves as a key point of contact between the practice, attorneys, patients, and other external parties regarding billing-related matters. This role supports daily operations by managing billing communications, coordinating requests, and ensuring timely, accurate follow-up on accounts. It is imperative that the Billing Liaison maintain a high level of professionalism at all times, particularly when communicating with attorneys, clients, and internal staff in a fast-paced environment. A strong understanding of PIP claims, auto accident cases, and related billing processes is essential for success in this role.
PRIMARY DUTIES AND RESPONSIBILITIES
Serve as a liaison between the Billing Department and attorney offices regarding billing questions, account updates, balances, negotiations and required documentation.
Communicate professionally and courteously with attorneys, legal staff, patients, and internal departments by phone, email, and written correspondence.
Review, track, and respond to billing-related inquiries in a timely and accurate manner.
Maintain organized records of communications, billing updates, and account activity
Assist with invoice follow-up, account reconciliation, and resolving billing discrepancies.
Coordinate with internal departments to ensure requests are completed efficiently and
accurately.
Support the billing process for PIP and auto accident cases, including familiarity with related documentation, timelines, and follow-up requirements.
Work effectively under pressure while managing multiple priorities and deadlines in a fast-paced environment.
Identify issues proactively and escalate concerns when appropriate.
Assist with special projects and other administrative or billing-related duties as assigned.
QUALIFICATIONS
High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
Minimum of 2 years of experience in billing, legal, healthcare, or administrative support preferred.
Prior experience working with attorneys or law offices strongly preferred.
Good understanding of PIP claims, auto accident cases, and related billing workflows.
Strong understanding of billing processes, account follow-up, and recordkeeping.
Excellent verbal and written communication skills.
Strong organizational skills with close attention to detail and accuracy.
Ability to manage sensitive information with discretion and confidentiality.
Proficiency in Microsoft Office Suite and ability to learn internal systems and EMR platforms.
GENERAL EXPECTATIONS
Demonstrate professionalism, reliability, and respect in all interactions.
• Maintain confidentiality of patient and practice information in compliance with HIPAA and company standards.
Exhibit strong customer service skills and a solutions-oriented mindset.
Adapt quickly to changing priorities and workload demands.
Work collaboratively with team members and other departments to support operational goals.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This position operates primarily in a professional office environment and requires prolonged periods of sitting while performing computer-based work, telephone communication, and documentation review. The role regularly requires use of standard office equipment, including computers, phones, and printers. The employee must be able to occasionally stand, walk, reach, and handle paper files or office materials weighing up to approximately 10 pounds. Visual acuity sufficient for reviewing electronic records and written documentation is required.
The position functions in a high-volume administrative setting that requires the ability to manage multiple priorities while maintaining accuracy, professionalism, and responsiveness. Overtime may be required based on workload and operational needs and will be compensated in accordance with applicable wage and hour regulations governing non-exempt positions.
DOL / FLSA CLASSIFICATION AND JUSTIFICATION
Based on the duties described above, the Billing–Legal Liaison position is appropriately classified as a non- exempt position under the Fair Labor Standards Act (FLSA). The primary responsibilities of this role involve coordinating billing communications, responding to account inquiries, supporting documentation requests, and assisting with billing follow-up activities within established procedures. The position does not customarily and regularly exercise independent discretion and judgment on matters of significance as defined under administrative exemption criteria, nor does it supervise two or more full-time employees as required for executive exemption eligibility. Accordingly, the position is subject to overtime compensation requirements consistent with applicable federal and state wage and hour regulations.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.