What are the responsibilities and job description for the Customer Service Representative position at Progressive Screens?
We are a growing industry leading manufactuiring company in Sarasota looking for a team member to join our Customer Service Team. Willing to train and work with the right person interested in joining a solid growing company. We offer benefits including PTO, Sick Time, .401K, etc... Hours are 8 AM to 5 PM Monday through Friday. Pay is based on experience with high growth potential.
Responsibilities
- Taking incoming calls, routing them appropriately, and responding to inquiries regarding the company's products, orders or services
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback and keeping records as needed.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Must be able to learn our products and product lines to be able to answer questions.
Qualifications
- Exceptional attention to detail
- Excellent organizational skills
- Aptitude with computer software programs utilized by the company
- Excellent administrative skills
- Good oral and written communication skills
- Strong problem-solving skills
- Ability to self-motivate
- Ability to work together with others
Job Type: Full-time
Pay: $23.00 - $28.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $23 - $28