What are the responsibilities and job description for the Inside Sales Representative position at Progressive Pumps & Controls Corporation?
Company Description
Progressive Pumps is a trusted distributor and repair center for high-quality pumps, specializing in solutions for industrial and chemical applications. Since 1986, we have been committed to providing reliable, on-time delivery of top-tier pump systems and repairs. Our core focus includes Chemical Pumps, Water & Wastewater Pumps, Air Operated Double Diaphragm (AODD) Pumps, and API Pump Repairs, aiming to be the premier supplier and service center of pump solutions.
Job Description
The Inside Sales Representative (ISR) is responsible for generating new business at both a named set of accounts and generating business at prospect accounts. The ISR conveys the value of the company's repair service business to a diverse customer base. The ISR will lead all efforts to deepen and widen repair relationships in all assigned accounts. The role will also be responsible for interfacing with customers to process orders and inquiries by quoting product prices, providing delivery specifications and payment terms, and offering substitute products where applicable. Will also assist the Outside Sales Representatives, providing sales support and customer service for specific customers. It is expected that 50% of the ISR’s time is spent working prospecting at named accounts to grow revenue and 50% of the time responding to direct inquiries for repair services and supporting the outside sales organization.
Key Targets and Responsibilities
- Establish new and build on the existing relationship with assigned accounts.
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Effectively engage, qualify, and lead clients through the Progressive Pumps selling process.
- Meet agreed-upon sales and activity targets for repair services.
- Develop and maintain an effective daily plan to engage potential prospects.
- Route qualified product opportunities to the appropriate outside sales executives for further development and closure.
- Answer phones effectively, respond to clients, and track interactions via SugarCRM.
- Lead the quote process for identified service opportunities.
- Establish an effective schedule and work processes to effectively manage responsibilities.
Knowledge, Experience, and Skills
- BS/BA degree (preferred) - will accept experience in lieu of education.
- Candidates should have a minimum of 3-5 years of sales experience in sales of manufactured products, pumps, and valves.
- Demonstrated ability to convert prospects and close deals and achieve sales quotas.
- Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
- Success in qualifying opportunities involving multiple key decision-makers.
- Strong knowledge of sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Excellent listening skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Ability to work individually and as part of a team.
- Experience with customer relationship management software (SugarCRM).
Key Competencies
- Integrity
- Honesty
- Intellectual curiosity
- High Energy
- Strong oral and written communication skills
- Value creation acumen
- Results oriented
- Sound judgment
- Flexibility and resourcefulness