What are the responsibilities and job description for the Outsource Representative position at Progressive Management Systems?
Full-Time Outsource Representative
Job Description
Job Description
- Outbound dialing both manually and using an automatic dialing system.
- Meet and maintain performance standards and monthly goals.
- Data research and multitasking; must be able to read client notes, maneuver through the collector’s working screen and client portal, payment portal, listen, and talk simultaneously
- Data entry; must learn company standard abbreviations and codes
- Must learn about laws and regulations that govern the industry
- Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
- Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
- Attend all training classes (must pass all training tests given)
- Perform other related duties as assigned or requested
- Must be able to interpret an EOB (explanation of benefits)
- Basic understanding of type of hospital visits (ER, OP, IP and OB
- High School diploma or equivalent.
- Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
- Must have ability to adapt to fast paced, dynamic environment
- Training will be compensated (at wage offered)
- Medical and Dental benefits effective immediately
- Vacation and Sick Accruals
- 6 paid legal holidays
- Employee Stock Ownership Program
- HYBRID – all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice
- Spanish speaking certification incentive- $2 per hour extra
- Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the team’s goal.
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