CNC Manufacturing Sales Engineer

Description

JOB SUMMARY

The CNC Manufacturing Sales Engineer is responsible for maintaining and growing the current GPS customer base, while also attracting new clients. This role ensures compliance with ISO 9001 Quality Management System (QMS) standards integral to GPS’s business model. The position involves daily customer interactions, including quoting and project updates, as well as exploring opportunities within the medical, industrial, packaging, and aerospace industries.

Essential Functions

• Manage and expand GPS’s existing customer base
• Actively pursue new opportunities within each division (GPS & PMD) for low, mid and high-volume CNC manufactured components
• Maintain contact with customers to ensure overall satisfaction while actively searching for new opportunities withing the medical, industrial, packaging and aerospace industries.
• Prepare and present quotes to customers
• Assist in the costing of quoted product with pertinent data including fabrication estimates, QA lead-times, etc.
• Supports management in customer satisfaction through the effective application of the QMS system, including processes for & the assurance of adherence to customer and statutory & regulatory requirements.
• Collaborate with all departments within GPS and interact with each customer, consultants, and vendors as related to the ISO 9001 QMS needs.
• Create, update, and control of documented quote information.
• Manage documenting and retaining records for:
• Document control & revisions of each Quote
• Understand and identify Risks & Opportunities; Resources needed.
• Customer satisfaction & support; Post-delivery activity.
• Customer communication of product requirement.
• Customer scorecard reviews (Quarterly / As Required)
• Review and provide trend analysis metrics for quote activities
• Assist in supporting contract review.
  
  

ESSENTIAL FUNCTIONS (continued)

• Collaborate with Fabrication and QA departments regarding revisions, updates, changes, or any other customer related activities that may affect overall requirements.
• Validate completion of customer document requests for each order with the support of Fabrication and QA.
  
  

Other Duties

• Other duties as assigned.
  
  

Requirements

EDUCATION & EXPERIENCE

• 10 or more years of experience in a manufacturing environment, preferably with CNC / Machining
• Experience with the manufacturing side of ISO 9001, AS9100 (Aero), Medical and Packaging standards
• Working knowledge of a manufacturing facility in an ISO 9001, AS9100, ISO 13485 or comparable standard
• Knowledge of ISO 9001-2015, Aerospace and GD & T requirements
• Proven ability to think outside the box and develop innovative solutions to complex Customer requests
  
  

Knowledge, Skills & Abilities

• Strong understanding of analytical methods and manufacturing practices.
• Ability to make a significant positive contribution and impact of our organization and our customers
• Ability to manage a diverse customer base and search for new opportunities
• Excellent verbal and written communication skills
• Ability to effectively speak to the capabilities, capacity and strengths of our organization
• Ability to work together with other departments and all levels of management
• Detail oriented
• Gathers and analyzes information skillfully and accurately
• Ability to multi-task and prioritize
• Self-starter and solutions minded
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Ability to network and meet onsite / offsite with each customer, along with effectively speaking to the capabilities, capacities and strengths of our organization.