What are the responsibilities and job description for the Engineering Manager, Customer Communication Management (Remote) position at Progressive Leasing?
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20 year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Engineering Manager, Customer Communication Management to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we progress through technology. We take pride in our engineering, daily progress, and bringing others along as we improve. We experiment, fail fast, and drive to delivery.
YOU ARE: A hands-on Technical Manager that will lead the engineering team that powers all customer communications email, SMS, and push notifications. You’ll spend part of your time designing and writing code in .NET, and the rest leading a small team to build reliable, compliant, and scalable messaging services. You’ll partner closely with Marketing, Product, Compliance to deliver the right message, on the right channel, at the right time.
Your Day-to-day
We are currently hiring a Engineering Manager, Customer Communication Management to help grow our company and ensure our mission is achieved!
This role is a work from home position and can be performed remotely anywhere in the continental US or in our corporate location in Utah.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we progress through technology. We take pride in our engineering, daily progress, and bringing others along as we improve. We experiment, fail fast, and drive to delivery.
YOU ARE: A hands-on Technical Manager that will lead the engineering team that powers all customer communications email, SMS, and push notifications. You’ll spend part of your time designing and writing code in .NET, and the rest leading a small team to build reliable, compliant, and scalable messaging services. You’ll partner closely with Marketing, Product, Compliance to deliver the right message, on the right channel, at the right time.
Your Day-to-day
- Lead & code: Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows.
- Cloud & containers: Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing.
- Deliverability & reliability: Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices.
- Integrations: Manage integrations with ESPs/SMS gateways and internal systems
- People leadership: Coach and develop engineers, set goals and hire to scale the team.
- Incident management: Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.
- 3 years of engineering management experience leading software engineers (performance, hiring, coaching, delivery).
- Strong hands-on .NET development experience
- Cloud experience (AWS) designing and operating production systems.
- Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning).
- Experience building/operating high-throughput, event-driven services (queues, pub/sub).
- Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs).
- Salesforce Marketing Cloud (SFMC) knowledge is a plus
- Competitive Compensation
- Full Health Benefits; Medical/Dental/Vision/Life Insurance Paid Parental Leave
- Company Matched 401k
- Paid Time Off Paid Holidays Paid Volunteer Time
- Diversity Alliance Resource Groups
- Employee Stock Purchase Program
- Tuition Reimbursement
- Charitable Gift Matching
- Job Required Equipment & Services Will Be Provided