Customer Service Representative - Fresno California

Customer Service Representative (with Sales) – Fresno
work at the office (Mon to Fri)

Who we are?

An innovative construction company is a leading solutions provider serving architects, engineers, contractors, land surveyors and GIS professionals throughout California. The company integrates a variety of technologies including GPS, laser, optical, scanning, mapping, 3D and large-format printing to enable customers to document, collect, manage and analyze information for increased productivity and profitability. An authorized distribution partner for Trimble, Spectra Precision,  HP, Wingtra and more,  the company offers a complete range of products, service, training, rentals and support.

Position Summary
We are a dynamic and innovative company dedicated to enhancing our customers' experiences and driving sales growth. We are looking for a motivated and proactive individual to join our team as a Customer Service Representative. This role is perfect for someone who enjoys interacting with customers, has a knack for sales, and excels in administrative tasks.

In this role, you will...

Responsibilities:

Strategic Sales:

*Research and understand customer needs to make product and service recommendations.
*Conduct outbound telephone sales and maintain email correspondence.
*Participate in strategic account sales programs.
*Effectively sell the full consumable portfolio of the mother company offerings, maximizing cross-selling opportunities.

Business Development:

*Perform sales business development using an existing customer portfolio.
*Explore new growth opportunities to meet or exceed revenue targets.
*Manage existing accounts to achieve forecasted revenue targets.
*Collaborate with the Sales Team on campaign-based projects.
*Work closely with Outside Sales Professionals to ensure seamless operations.
*Maintain excellent customer service relations and diligently record activities in Salesforce and SAP.

Customer Service Team Duties:

*Answer phones, enter orders, transfer calls, and create leads.
*Assist walk-in customers and handle e-commerce chat inquiries.
*Create work orders and rental requests and manage returns.
*Process payments for in-store transactions and coordinate with the A/R team for others.
*Monitor customer pickups and contact customers as needed.
*Enter customer orders and respond to various inboxes.
*Handle RMAs for returned products and monitor billing due lists.
*Maintain a tidy branch and assist in facility-related tasks.
*Respond to NPS surveys, monitor/respond to clients on ecommerce chat, and escalate issues.
*Stock showrooms, perform daily inventory cycle counts, and manage shipping/receiving tasks when required.

About you...

Qualifications:

1-3 years of experience in sales and customer service.
A strong desire and genuine interest in our customers’ business.

Background in sales or account support, with the ability to identify opportunities while maintaining a service‐first mindset

A robust ambition to meet and exceed revenue targets.
The ability to foster strong workplace relationships and create a positive work environment.
Proactive, autonomous, and results-driven with strong troubleshooting skills.
Excellent customer service, interpersonal communication, and telephone skills.
An energetic and highly motivated individual who can work well within a team and independently with minimal supervision.
The ability to multi-task, prioritize work activities appropriately, and stay calm and upbeat, even in fast-paced situations.

Industry experience strongly preferred (someone familiar with our space and customer expectations)

Why choose us?
*Base Pay of $25/hour or $52,000/ year   Commission (up to $15K)
*Opportunity to work in a collaborative and supportive environment.
*Competitive salary and benefits package.
*Room for growth and professional development.

Be part of a company that values innovation and customer satisfaction.

If you are passionate about customer service, sales, and administrative tasks, and are looking for a role that offers variety and growth, we would love to hear from you!

E-Verify Notice Statement:

This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Important: If the government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Employers may not use E-Verify to pre-screen job applicants or to reverify current employees and may not take adverse action against an employee because of a tentative nonconfirmation (TNC).

Este empleador participa en E-Verify.

Este empleador proporcionará a la Administración del Seguro Social (SSA) y, si es necesario, al Departamento de Seguridad Nacional (DHS), información del Formulario I-9 de cada empleado nuevo para confirmar la autorización de empleo.

Importante: Si el gobierno no puede confirmar que usted está autorizado para trabajar, este empleador está obligado a darle instrucciones por escrito y la oportunidad de comunicarse con la SSA y/o el DHS antes de tomar cualquier acción adversa en su contra, incluyendo la terminación de su empleo.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.