What are the responsibilities and job description for the Installation Technician position at PROGRESSIVE COMMUNICATIONS LLC?
The role of the Installation Technician is to perform the best customer-service experience for the installation, service, and testing of complex monitoring systems in a hospital setting, following stringent real-time patient-data requirements.
MAJOR RESPONSIBILITIES:
- Willingness and ability to travel 80-100% of the time (depending on market)
- Complete tasks on scheduled date and within a specified timeframe while offering world-class customer service
- Comply with protocols for communicating status and issues related to work orders
- Troubleshoot complex network issues to ensure acceptable quality of service
- Assist with and install complex, multi-phase systems composed of IT infrastructure and patient-monitoring equipment in both clinical and non-clinical environments
- Provide technical review of system configurations to ensure viability of system performance
- Provide management with feedback and ideas for continuous improvement
- Being a valued part of a diverse and dynamic team
QUALIFICATIONS:
- High school degree or equivalent
- Experience in healthcare and complex networks is a plus
- Professional manner, appearance, and discretion in engaging customer
- Use standard office equipment such as computers, phones, medical test equipment, and hand tools
- Satisfactory background check including state-specific requirements (e.g., fingerprinting)
- Valid driver's license with a clean driving record
- Reliable transportation for coverage area
- Clean background check and clear drug screen
- Self-guided and able to work independently
- Strong organizational skills
CUSTOMER REQUIREMENTS:
- Progressive is committed to ensuring compliance with all customer-specific mandates, including vaccinations and/or screening tests. As such, we are unable to guarantee work for any personnel who fail to meet these requirements. These requirements include documentary proof of:
- Tetanus/Diphtheria/Pertussis (Tdap) - within last 10 years
- Measles/Mumps/Rubella (MMR) - 2 doses or titer
- Hepatitis B (HepB) - 3 doses or titer
- Varicella (Chicken Pox) - 2 doses or titer or history of disease
- Tuberculosis (TB) Test - within 1 year
- Flu (current flu season)
- Covid (not required but strongly recommended)
PHYSICAL REQUIREMENTS:
- Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
- Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
- Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
- Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
- Regular grasping and repetitive hand movements.
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Salary : $45,000 - $50,000
