What are the responsibilities and job description for the Patient Services Representative position at Progressive Beginnings?
Now Hiring: Patient Services Representative
- Progressive Beginnings – Sheboygan, WI
- Full-Time | No Nights or Weekends | Family-Focused Clinic
Are you an energetic, organized, and compassionate person who thrives in a fast-paced setting? Do you love helping people feel welcome, heard, and supported?
If so — you might be the perfect fit for our front office team!
About Us:
Progressive Beginnings is a locally owned outpatient therapy clinic offering Occupational, Physical, and Speech Therapy to clients of all ages. We’re known for our team spirit, family-first approach, and our mission to help every client reach their full potential. We serve dozens of families each day — and our front desk is the heartbeat of it all.
Your Role:
As our Patient Services Representative (PSR), you’ll be the first face families see when they walk through the door — and a key player in keeping our clinic running smoothly.
You’ll shine if you can:
- Greet patients and families with warmth, energy, and professionalism
- Keep multiple therapists’ schedules humming while juggling calls, messages, and walk-ins
- Stay composed, kind, and helpful in a lively, often fast-paced environment
- Collect payments and manage accurate records with care and confidentiality
- Tackle the little details that make a big difference (supply orders, workspace setup, follow-ups)
What You Bring:
- Friendly and confident communication — in person and over the phone
- Top-notch multitasking and time management skills
- Comfort with technology — especially Google Docs/Sheets (we’ll train you on our systems!)
- Grace under pressure — and a sense of humor doesn’t hurt either
- Bonus: experience in a medical, pediatric, or therapy setting
The Must-Haves:
- Associate or Bachelor’s Degree preferred
- Strong customer service instincts
- Professional, reliable, and organized
- Team-oriented and eager to learn
- Bilingual in Spanish? Even better — but not required
Why You'll Love It Here:
- Predictable full-time hours — no weekends or evenings
- Supportive, mission-driven team environment
- Health, dental and insurance (for eligible staff)
- Company Match on your IRA
- Paid time off & holidays
- Ongoing training and professional growth
- A workplace where your energy and care truly matter
Schedule:
- Monday/Wednesday: 9:45 AM – 6:30 PM
- Tuesday/Thursday: 7:15 AM – 3:45 PM
- Friday: Alternating 7:15 AM–3:15 PM or 9:30 AM–5:30 PM
How to Apply:
Send your resume and a short cover letter to:
johnot@progbeg.com or Reply right here on really!
Let us know why you’d be a great fit — we can’t wait to meet you!
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Benefits:
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
Work Location: In person
Salary : $19 - $25