People Experience Coordinator

Purpose of Position:

The People Experience Coordinator is the operational backbone of the PAWS team, ensuring that our people are supported through every stage of the employee lifecycle. As the primary point of contact for payroll and benefit inquiries, you ensure staff is paid accurately and on time while serving as a compassionate resource for insurance and retirement questions. Beyond the numbers, you act as a "culture ambassador," fostering an inclusive environment through DEIB initiatives, internal communications, and seamless onboarding.

Essential Responsibilities:

• Lead the end-to-end administration of bi-weekly payroll. Ensure precise calculation of wages, taxes, and deductions while maintaining compliance with federal, state, and internal policies.
• Manage the NWPS upload and ensure retirement contributions are accurately reflected. Maintain all payroll and benefit records to ensure audit readiness.11
• Serve as a primary point of contact for employee benefit inquiries. Assist with open enrollment, process life event changes, and coordinate with providers to resolve billing or coverage issues.
• Maintain meticulous payroll records and resolve discrepancies. Partner with the Director of People Experience and Finance Manager to guarantee accurate disbursements.
• Partner with the Director of People Experience and Finance Manager to ensure timely disbursements and reconcile benefit invoices against payroll deductions.
• Manage all facility keys and electronic fobs. Maintain an accurate inventory log and oversee the assignment/revocation of security system access codes.
• Manage all PAWS facilities keys: Issue/receive keys from staff ensuing key log is accurate and updated; maintain key inventory, may include electronic key fobs.
• Act as the main liaison for office equipment and service vendors. Coordinate cleaning services for the Lynnwood and Snohomish sites, ensuring scheduled access and quality control.
• Oversee the inventory and ordering of office, kitchen, and janitorial supplies.
• Maintain authorized driver data and update SOPs to meet insurance requirements.
• Provide administrative support to various programs, including safety committee, and assist with record-keeping.
• Facilitate the New Hire Onboarding process. Manage the production of organization charts and oversee the ordering of employee apparel and name tags.
• Assist the People Experience team by drafting and activating job postings across various platforms (ATS, LinkedIn, Indeed, etc.). Coordinate with hiring managers to ensure descriptions are accurate and postings are refreshed.
• Audit and update the HRIS and other internal platforms to improve recruitment workflow, data accessibility, and the overall user experience.
• Maintain and publish the monthly organizational chart and manage the ordering of employee apparel and name tags.

Other Responsibilities Include:

• Lead the planning and execution of Employee Appreciation Week, Community Resource Days, and other staff-focused events to foster a positive workplace culture.
• May perform other related duties as required.

Controls over Work

The People Experience Coordinator works under the general direction of the Director, People Experience, and is expected to pursue the established duties without detailed supervision.

Written performance evaluations will be given after the first 90-days and annually there after.

Physical Demands

The work requires long periods of sitting at a desk while using a computer, calculator, and other office equipment. Climbing step stools, Bending, kneeling, moving, lifting with or without hand truck, reaching, pushing, pulling 25 lbs to move cases of paper and other various office equipment

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field; OR 3 years of progressive experience in HR, payroll, or office operations; OR an equivalent combination of education and experience.
• 1–3 years of administrative or HR assistant experience
• 1 year of direct experience assisting with payroll or benefits
• Proficient in MSOffice Suite: exceptional Excel and Word skills required
• Experience coordinating multi-site facilities or safety committees preferred.
• This is a Hybrid position. You must have the ability to work onsite at our main campus in Lynnwood, WA a minimum of two (2) days per week.  Occasional onsite at Seattle and Snohomish sites

Knowledge, Skills and Abilities

• Demonstrated ability to manage sensitive, confidential information and meet strict deadlines.
• Proven ability to manage multiple competing priorities and navigate "gray areas." You can work independently to solve problems even when a standard operating procedure (SOP) isn't yet in place.
• Proven ability to quickly gain proficiency in new software and digital tools. You are the person who "figures it out" and then helps others navigate the change.
• Skilled at turning high-stress conversations (e.g., payroll errors or benefit denials) into collaborative problem-solving opportunities.
• Ability to listen actively and provide empathetic support without becoming overwhelmed by the emotional weight of a situation.
• Must have exceptional attention to detail
• Strong organizational and time management skills, and ability to prioritize and work independently
• Self-starter and able to work with minimal direction; operate with flexibility and quickly adapt in a fast-changing environment
• Demonstrated excellent communication, interpersonal, and customer service skills
• Strong problem-solving skills and analytical abilities
• Must exemplify the values of the organization in all interactions with coworkers and members of the public, including respect, trust, compassion, commitment, and kindness
• Must be willing to work in a dog–friendly office

Salary : $29 - $35