What are the responsibilities and job description for the Spec II, Customer Service position at Progress Rail?
PRS Facility Location
Alorton, IL Trackwork Plant - 230
Job Purpose
Provides commercial oversight and administration of customer orders placed for Project Rail and products sold to
railroads. Enters sales orders, creates projects, and enters shipment and purchase orders into ERP.
Req ID
11885BR
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Education / Training
High school diploma or equivalent required; Bachelor's degree in Accounting, Sales, or a related field preferred.
Job Title
Customer Service Specialist/Purchaser
City
Alorton
Key Job Elements
• Works with supply chain and vendors to procure required material to fill orders;
• Interfaces with vendors to obtain quotes on potential and active products and purchases;
• Manages customer required delivery dates and reports on-time delivery for entire business segment to
management;
• Invoices shipments and confirms order numbers are created and that correct amounts are invoiced;
distributes invoices;
• Coordinates shipments and deliveries of products to multiple warehouses;
• Tracks and manages expedites, order entry time and order entry status;
• Investigates unpaid invoices; communicates with accounts receivable and customers to resolve issues;
• Creates and distributes Recovery reports int9o CAT facilities;
• Serves as point of contact for customers regarding order entries, order status updates, etc.;
• Owns and resolves customer account issues to complete resolution;
• Works with Global Supply Chain buyer/planners to resolve material discrepancies;
• Responsible for Quarterly Pricing, customer contract reviews, and pricing updates on PRS and customer
portals;
• Focuses on process improvement to increase efficiency and profitability;
Qualifications and Experience
• Strong communication skills, both written and oral; ability to listen and communicate with customers,
service technicians, and internal employees; knowledge of products;
• Proficient in MS Office Suite, including MS Word, PowerPoint, and particularly with Excel;
• Familiarity with LN or similar ERP systems; familiarity with QuickBooks;
• Analytical problem-solving skills, attention to detail, organization, and time management skills;
• Ability to handle multiple tasks and be a flexible team player;
• Production scheduling experience;
• Knowledge of the Recy computer system;
• Familiarity with the process for resolving issues associated with truck and rail car shipments.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
Job Category
Marketing, Sales and Service
State:
Illinois
Summary Pay Range
$57,538.38 - $106,440.00
Alorton, IL Trackwork Plant - 230
Job Purpose
Provides commercial oversight and administration of customer orders placed for Project Rail and products sold to
railroads. Enters sales orders, creates projects, and enters shipment and purchase orders into ERP.
Req ID
11885BR
Company Description
Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day.
Education / Training
High school diploma or equivalent required; Bachelor's degree in Accounting, Sales, or a related field preferred.
Job Title
Customer Service Specialist/Purchaser
City
Alorton
Key Job Elements
• Works with supply chain and vendors to procure required material to fill orders;
• Interfaces with vendors to obtain quotes on potential and active products and purchases;
• Manages customer required delivery dates and reports on-time delivery for entire business segment to
management;
• Invoices shipments and confirms order numbers are created and that correct amounts are invoiced;
distributes invoices;
• Coordinates shipments and deliveries of products to multiple warehouses;
• Tracks and manages expedites, order entry time and order entry status;
• Investigates unpaid invoices; communicates with accounts receivable and customers to resolve issues;
• Creates and distributes Recovery reports int9o CAT facilities;
• Serves as point of contact for customers regarding order entries, order status updates, etc.;
• Owns and resolves customer account issues to complete resolution;
• Works with Global Supply Chain buyer/planners to resolve material discrepancies;
• Responsible for Quarterly Pricing, customer contract reviews, and pricing updates on PRS and customer
portals;
• Focuses on process improvement to increase efficiency and profitability;
Qualifications and Experience
• Strong communication skills, both written and oral; ability to listen and communicate with customers,
service technicians, and internal employees; knowledge of products;
• Proficient in MS Office Suite, including MS Word, PowerPoint, and particularly with Excel;
• Familiarity with LN or similar ERP systems; familiarity with QuickBooks;
• Analytical problem-solving skills, attention to detail, organization, and time management skills;
• Ability to handle multiple tasks and be a flexible team player;
• Production scheduling experience;
• Knowledge of the Recy computer system;
• Familiarity with the process for resolving issues associated with truck and rail car shipments.
EEO
Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Benefits
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
**Subject to position, eligibility, and plan guidelines.
Job Category
Marketing, Sales and Service
State:
Illinois
Summary Pay Range
$57,538.38 - $106,440.00
Salary : $57,538 - $106,440