Salesforce Intern

Job Purpose

We are seeking a high‑energy, tech‑curious intern to support our Salesforce platform, digital services initiatives, and customer experience programs. If you’re passionate about data, systems, and solving real business problems, this role offers hands‑on exposure to enterprise‑level CRM and industrial operations.

Req ID

11632BR

City

Southlake

State:

Texas

Company Description

Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.

Key Job Elements

• Salesforce Platform Support
• Help clean up technical debt, outdated automations, and unused metadata.
• Support Account & Contact cleanup to improve customer segmentation, data quality, and enable customer 360 (Voice of Customer/VOC).
• Contribute to junior admin tasks (set up new users, page layouts, internal support).
• Data & Business Analytics
• Conduct customer stratification and data quality reviews.
• Build and improve dashboards/reports while developing analytical skills.
• Analyze business segments to understand product lines, customer types, and opportunities.
• Documentation (Requirements documentation, IT Testing, UATm etc.)
• Journey Mapping & Discovery
• Support stakeholder interviews, requirements gathering, and mapping end‑to‑end customer journeys.
• Identify process gaps where digital tools—including Salesforce—can improve experience and efficiency.
• Digital Transformation Support
• Assist in testing, story validation, and Salesforce enhancement QA.
• Participate in digital modernization initiatives and system improvement projects.
• Training & Documentation
• Help create training resources, how‑to guides, and internal enablement content.
• Assist with materials for workshops, onboarding, and business unit engagement.
  
  
  

Education / Training

• Interest in pursuing a degree program in Industrial Distribution, Business Analytics, IS/IT, Engineering, Data Science, or related field.
  
  
  

Qualifications And Experience

• Understanding of basic CRM concepts and interest in Salesforce tools.
• Exposure to dashboards, analytics, or tools like Excel/Power BI.
• Bonus: familiarity with Flows, user stories, Jira, or Confluence.
• Understanding of basic CRM concepts and interest in Salesforce tools.
• Exposure to dashboards, analytics, or tools like Excel/Power BI.
• Bonus: familiarity with Flows, user stories, Jira, or Confluence.
  
  
  

Essential and Physical Activities Functions;

• Strength-Must be able to lift 40lbs.
• Motion-The position is primarily in an office setting requiring behind a desk the majority of they day utilizing a variety of office equipment such as computers, scanners, copies, etc.
• Vision/Hearing Requirements-May spend long periods of time in front of computer screen. Will need to be able to read detailed billing statements and be detailed oriented.
• Work Environment-Will spend the majority of time in office environment, although exposed occasionally to plant exposure to hot and cold environments along with noise exposure.
• Emotional Demands-Must have good communication skills. Be capable to multi-task and work independently. Ability to adapt to frequent changes in tasks and workload.
• Safety-The position will require the adherence to all safety practices and use of PPE while in a facility manufacturing facility to include eye, face, hand and hearing protection, steel toed boots, no jewelry and hard hats. This not a safety sensitive position.
  
  
  

Transportation: Public transportation and ride share services are limited in some of our locations. Interns are responsible for securing their own transportation to and from work each day and must have a reliable plan for transportation to be eligible for a position. Regular in-person attendance is required.

Visa Sponsorship: Visa Sponsorship is not available for this position.

EEO

Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities

Job Category

Administrative / Support / Communications

PRS Facility Location

Leased Office - Southlake, TX - 477