IT Support Analyst (UKG Pro WFM)

Job Purpose

• Primary application & end-user support for UKG Pro WFM (Kronos) including but not limited to the following modules Timekeeper, Accruals and Attendance and Analytics
• Configure/Support InTouch data capture devices
• Design, test, troubleshoot UKG/CRT interfaces between source HR/Payroll systems
• Secondary support of other HRIS/Payroll related systems (SAGE People, Cornerstone LMS, etc.)
• Engage and interact with users to troubleshoot and resolve system issues
• Apply and test vendor patches and upgrades
• Collaborate with leaders to convert business requirements into technical specifications
• Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods
• Adhere to all internal and regulatory controls.
  
  
  

Req ID

11693BR

City

Albertville

State:

Alabama

Company Description

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Key Job Elements

• Support Kronos WFC V8 including but not limited to the following modules Timekeeper, Accruals and Attendance, Activities and Analytics;
• Configure and support InTouch biometric terminals;
• Design, test, and troubleshoot interfaces between Kronos and other internal applications (SAP, PeopleSoft, Baan LN, etc.) using WIM and/or web services;
• Engage and interact with users to troubleshoot and resolve system issues;
• Apply and test vendor patches and upgrades as well as server maintenance with limited business impact;
• Collaborate with leaders to convert business requirements into technical specifications;
• Provide technical leadership by providing training both on-site and remote either directly to end users or via train-the-trainer methods;
• Perform code deployments to other systems (i.e. PeopleSoft);
• Adhere to all Sarbanes-Oxley and Progress Rail auditing and procedural requirements.
  
  
  

Education / Training

• Bachelor degree in CIS, MIS or related Technology field preferred;
• Well-developed analytical and problem solving skills.
  
  
  

Qualifications And Experience

• Minimum 3-5 years of experience in IT support role;
• Able to communicate professionally to both internal and external customers;
• Preferred experience with systems implementations projects;
• Knowledge of Timekeeping (Kronos preferred);
• Highly self-motivated and directed, with extreme care and attention to detail;
• Must be a team player.
  
  
  

Essential And Physical Activities Functions

• Strength – Must be able to lift 40 lbs;
• Motion – The position is primarily in an office setting requiring sitting at the desk the majority of the day;
  
  
  

Vision/Hearing Requirements – May spend long periods of time in front of computer screen;

• Work Environment- Will spend the majority of time in office environment, although exposed occasionally
  
  
  

to plant facilities requiring exposure to hot and cold environments along with noise exposure;

• Emotional Demands – Must have good communications skills;
• Safety – Not a safety sensitive position but does requires the use of PPE when in a production
  
  
  

environment.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs
• Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
• Subject to position, eligibility, and plan guidelines. EEO Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
  
  
  

Job Category

Information Technology

PRS Facility Location

Albertville, AL (PRSC Corp HQ) - 001