What are the responsibilities and job description for the Business Development Manager position at Programming.com?
Location: Fort Lauderdale, FL (Onsite)
Job Summary:
We are seeking a Customer Relationship Manager (CRM) with a strong background in technology sales to build and maintain long-term relationships with clients. The ideal candidate will serve as the primary point of contact for customers, ensuring a high level of satisfaction while identifying opportunities to grow existing accounts and support new business initiatives. Experience selling or supporting AI, software, cloud, or digital transformation solutions is highly preferred.
Key Responsibilities:
- Build and maintain strong relationships with new and existing customers.
- Serve as the primary point of contact for customer inquiries and account-related matters.
- Understand customer business needs and recommend appropriate technology, AI, and digital transformation solutions.
- Identify opportunities for account growth, cross-selling, and upselling across IT services, AI solutions, and consulting offerings.
- Collaborate with Sales, Delivery, and Technical teams to ensure successful customer outcomes.
- Conduct regular customer meetings, business reviews, and relationship-building activities.
- Maintain accurate customer records, sales activities, and pipeline updates in the CRM system.
- Stay informed about emerging AI technologies, market trends, and competitive offerings to better support customer needs.
- Track customer satisfaction and proactively resolve issues to ensure a positive client experience.
- Meet or exceed customer retention and revenue growth targets.
Required Qualifications:
- 3–7 years of experience in Customer Relationship Management, Account Management, Business Development, or Technology Sales.
- Proven experience selling or managing customer relationships for IT services, software, SaaS, cloud, AI, or digital transformation solutions.
- Strong understanding of AI technologies, Generative AI, automation, or emerging technology trends is highly desirable.
- Excellent communication, presentation, negotiation, and relationship management skills.
- Experience using CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar.
- Ability to manage multiple customer accounts in a fast-paced environment.
- Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field preferred.
Preferred Qualifications:
- Experience in IT consulting, AI solutions, SaaS, or technology services.
- Demonstrated success in customer retention, account growth, and business development.
- Experience working with enterprise or mid-market customers.
Key Skills:
- Customer Relationship Management
- Technology Sales
- AI & Digital Transformation Solutions
- Account Management
- Business Development
- SaaS & Cloud Solutions
- Client Success
- CRM Tools (Salesforce, HubSpot, Microsoft Dynamics)
- Communication & Negotiation
- Strategic Account Growth
Work Location: Onsite – Fort Lauderdale, FL