Customer Network Service Representative

Overview

Join our dynamic team as a Customer Network Service Representative, where your expertise will drive excellence in supply chain operations and customer satisfaction. In this pivotal role, you will coordinate and optimize the network of customer service and logistics functions, ensuring seamless communication between suppliers, warehouses, transportation providers, and clients. Your energetic approach and attention to detail will help streamline processes, improve efficiency, and elevate the overall customer experience. This position offers an exciting opportunity to be at the forefront of supply chain management, utilizing cutting-edge tools and data analysis to solve complex logistical challenges.

We are seeking a Customer Network Service Representative who is a team player, enjoys a challenge, and thrives in a fast-paced environment. If that sounds like you, we invite you to apply to join our team at Fragile Pak

Key Job Functions

· Motivation of all partners within the region

· Key Tasks include but not limited to: PPR management- dock search, resources needed, POD’s

· Understand performance metrics and the ability to communicate them to our delivery partners.

· Work on developing Partnerships with our delivery partners through phone calls and emails building the relationship.

· Review dashboards daily and communicate with Partners to ensure smooth receipt of product.

· Track and report inventory and deliveries.

· Work with the Regional Manager to develop Corrective Acton Plans for continuous improvement.

· Support, assist, and collaborate with other team members of the FragilePak team.

· Monitor orders to ensure moving to Partner timely and resolving issues that may occur during transportation

· Create action plans with Partners to improve overall performance

· Working reports and resolving issues prior to customer escalations

· Manage emails for customer requests

Competencies

· Building relationships with our Customers and Partners over the phone.

· Ability to work closely with individuals from diverse cultures, backgrounds, and geographies.

· Data analytic skills.

· Ability to perform day-to-day planning and prioritization of shipments in collaboration with Customers and Partners

· Excellent written and verbal communication skills with the ability to learn and adapt to a changing team-based work environment.

· Very high comfort level with phones, G-Suite, learning job-related software.

· Organizational skills, which include management of multiple priorities, working well under pressure, learning in a changing environment, and attention to detail.

· Ability to shift priorities and manage time effectively, completing a variety of work with changing deadlines accurately and on time.

· Relationship Management skills a plus

Basic qualifications

· High School Diploma required.

· Minimum 1 year experience in logistics or customer service.

· Intermediate Excel skills.

· Must be personable over the phone (minimal e-mail correspondence)

· A passion for building and working within a successful team

· Strong analytical, problem solving and decision making

· Ability to work independently with minimal supervision while collaborating with other team members

· Good written and oral communication skills

· Ability to work in a fast paced, dynamic environment

Reporting Structure and Location:

• This position will report directly to the Director
• Full-time position based in Indianapolis IN (Onsite Position)
• No relocation assistance available.

OTHER DUTIES

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19