Call Center Agents

First and foremost, Progistics Distribution values our people, encourages their development and reward their performance. Our mission is to develop relationships that make a positive difference in our customers’ and employees’ lives. Our vision is to uphold the highest standards of integrity in all of our actions. We work together, across all boundaries, to meet the needs of our customers in a timely manner.

Position Title: Call Center Agent I, II, III

Location: Henderson NV

Years of Experience required: 1 – 3 years High Volume Call Center Experience

EXPERIENCE, NOT just because determines your pay rate

Pay Band: $15.50 - $17.87 << DEPENDING ON EXPERIENCE>>

Type: Full-Time Employee

Classified: Non-Exempt

Schedule: TBD

Shift: TBD

High growth national logistics company specializing in the home delivery segment seeks candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. You must have a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. In addition, you must have a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning. Our mission is to deliver every shipment as if it was our own, but in the compassionate way in which we provide it and that starts with our employees.

Key Job Functions

• Responsible for receiving calls from customers via email/phone and ensuring that the call is handled quickly and accurately to customer specifications.
• Responsible for making outgoing calls to schedule deliveries with customers
• Properly track drivers and report route activity as needed
• Follow up with all drivers as needed to accurately and timely complete routes
• Report any issues or incidents to proper team members, supervisors, and customers
• Respond to all the customer’s inquiries and probe accordingly as to provide a first contact resolution
• Track customer interactions and transactions using organized, effective and concise documentation within customer database
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Cross train with other departments
• Other Duties as assigned

Education/Experience Requirements:

• A minimum of 2-4 years of High- Volume Call Center Experience
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer

Skills and Competencies:

• Must have Interpersonal and customer service skills
• Must have Analytical and problem-solving skills
• Must Multitasking and organizational skills
• Must have the Ability to answer a high volume of calls and/or emails daily
• Must have the Ability to share work among a customer service team
• Knowledge of Office programs (MS Office);
• Must have Ability to find the positive in any situation
• Must have Strong/successful interpersonal relationship skills
• Strong oral and written communication skills
• Must have attention to details
• Must have a strong work ethic with a professional, positive attitude
• Creative problem-solving skills and ability to evaluate multiple solutions to make sound decisions

COME GROW WITH US!

Progistics committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, citizenship status, disability or veteran status.

Job Type: Full-time

Salary: $15.50 -$17.87

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Henderson, NV 89074: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Type: Full-time

Salary: $15.50 - $17.87 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• Office

Ability to commute/relocate:

• Henderson, NV 89074: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $15.50 - $17.87 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Henderson, NV 89074: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18